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Manager

Location Mumbai, India
Posted 17-March-2021
Description
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.


Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.


* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.


Process Overview:

What is Fraud Policy?

Fraud Policy is the mechanism by which the institutions appetite for fraud risk is evaluated and governed, seeking to balance the potential for fraud loss with the need to provide best in class services to our customers.


Why is it important?

Offering cutting edge technology and a low-friction user experience are paramount to Bank of Americas goal of delivering unparalleled products and services to their customers. One of the main challenges facing financial services in the coming years is the increase in identity theft related fraud. It is the endeavor of the Fraud Policy team to ensure that the Bank is able to continually improve our technology, offer new products and adjust current capabilities while still ensuring that fraud risk is effectively mitigated. Adding to this challenge is the dynamic nature of the space, where companies must figure out how to adapt to changes in fraud risk, new digital transaction channels, and shifting customer expectations. The companies that fail to keep up will find themselves struggling to protect themselves and their customers from fraud and will also struggle to deliver on customer experience.


Bank of America is committed to investing in new technology to continue improving user experience and security. As part of this effort, it is imperative that proper safeguards are in place to ensure new products and services align with the Banks risk tolerance. As it relates to fraud risk, the Fraud Policy team is tasked with ensuring that there is a defined, strategic approach to how new products and services are deployed, and that this thoughtful and deliberate mindset persists throughout the product lifecycle. We are investing heavily in the talent, technology, and analytics needed to build industry-leading capabilities. We need your help to make that happen!




Experienced analytical professional to join our team as a Fraud Policy Analyst. In this role, you will be expected to partner with product and technology teams to evaluate new and current risk controls, and assess any proposed adjustments to those control levers.


Responsibilities:

The role will be responsible for several key areas:

Leverage advanced analytic tools to understand the performance of business policies, evaluate their relationship to fraud trends, and identify opportunities for improvement
Assess the risk profile of new vendor solutions in the marketplace and determine how to align with BofAs risk appetite
Evaluate customer impact and risk exposure related to proposed changes in existing fraud policies
Lead the analysis of high-profile fraud cases or organized fraud attacks to identify vulnerabilities and inform future innovation
Partner across information technology, product, and operations business units to implement and assess policy changes
Actively stay abreast of industry trends within fraud and cybersecurity and determine key industry benchmarking dimensions


Requirements

Foundational Skills:

The candidate must have intermediate to advanced knowledge of SAS and SQL.
Must have 6-8 years of relevant experience in analytics. Strong preference working in financial services, particularly fraud, product management, or cyber security.
Candidate must have a proven track record of building and deploying analytical solutions that have resulted in material financial results.
Ability to work in a fast-paced, dynamic environment is critical.
Must have exceptional organizational, project management and communications skills.


Desired Skills:

Familiarity with other programming languages such as Python, R or Java will be preferred.
Knowledge of data extraction tools such as Hive or HUE will be preferred.


Education / Certification:

Bachelors degree is desired, preferably in a quantitative discipline such as mathematics, statistics, engineering, computer science, finance or business.
Post graduate degree is a plus.
Technical certifications in SAS, SQL preferred


Experience:

6 to 8 years of relevant experience using SAS, SQL data analytics
Must have exceptional organizational, project management and excellent communications skills.
U.S financial services experience preferable
Understanding of business domains like Fraud/Compliance/Risk preferable
Experience
Min 6 to 8 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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