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IT Support Engineer - City Of Johannesburg Metro

Location City Of Johannesburg Metro, South Africa
Posted 16-August-2021
Description
IT Support Engineer (onsite) (JB1111)
R15 000 – R20 000 CTC per Month
Parktown, JHB

Experienced Support Engineer required to provide exceptional IT support services and guidance to clients in order to maintain enhanced levels of efficiency and productivity.

Responsibilities:
Act as the primary onsite liaison and provide remote and on-site 1st line support
Providing exceptional service to internal and external stakeholders
Assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults
Take ownership of routine checks and maintenance on client networks
Troubleshoot computer problems and determine source, and advise on or perform appropriate corrective action, onsite and remotely
Engage and coordinate with 3rd party vendors
Provide guidance and training to customer personnel, empowering the users
Perform a variety of maintenance, evaluation, installation, and training tasks to ensure the core IT Infrastructure performance meets client and user requirements.
Provide support to clients on all supported applications
Report any ongoing or unresolved problems, or suggestions to improve service delivery
Supervise all 3rd party product installations and the related repair and maintenance activities when required on site
Responsible for the installation, layout, and maintenance of all network components
Prioritise incidents and the capturing of time entries

Requirements:
Relevant IT/ Technical qualification
2 + years’ relevant experience

 
Awards & Accolades for MyTechLogy
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Top 100 Asia
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Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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