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Technical Support Engineer

Location Pune, India
Posted 22-August-2021
Job summary The Red Hat Global Support Services team is looking for a highly-skilled Technical Support Engineer to provide an excellent customer support experience for our enterprise subscription customers in Pune, India. In this role, you will be a trusted adviser to enterprise-level customers and partner closely with them and help us continually prove Red Hats value to our customers. You will troubleshoot and resolve your customers technical issues for the portfolio of Red Hat hybrid cloud computing offerings to meet their business needs both online and over the phone. You will also become an expert in one or more Red Hat offerings like Red Hat Storage technologies, especially Ceph, Gluster, and container storage.

Primary job responsibilities Troubleshoot problems related to authentication and authorization services
Help the customers with configuring SSL and TLS, Java security managers, Java Authentication and Authorization Service (JAAS), and single sign-on (SSO) like Red Hats Single sign-on, Keycloak, using the integration protocols like Simple and Protected GSSAPI Negotiation Mechanism (SPNEGO), or Security Assertion Markup Language (SAML)
Write test cases in Java for troubleshooting the security issues related to JAAS and
Build the in-house replication environments using various Lightweight Directory Access Protocol (LDAP) servers; write test cases for SSL and TLS, using Java Development Kit (JDK) keytool, implementing and SAML to help the customers with resolution
Learn new technologies, and write and publish blogs, whitepapers, and knowledge base articles
that help deliver the technical knowledge to our customers and the community
Provide high-level technical assistance to ensure that our customers get the most out
of Red Hat Application Services solutions
Engage and cooperate with open source developers around the world
Offer developer-to-developer assistance for the Red Hat Application Services suite
Serve as the technical point of contact for a technology of your choosing within the Red Hat
Application Services

Required skills Solid understanding of web security fundamentals like securing hosts, securing
network, and security applications
Good debugging skills and a passion for problem solving and investigation
Experience with cryptography including public key infrastructure (PKI), SSL and TLS, and key management
Experience with JAAS concepts to secure the web and the Enterprise JavaBeans (EJB) applications
Knowledge of common security vulnerabilities, attacks, attack methods, and remediation techniques
Experience with JDK utility keytool or OpenSSL
Basic knowledge of SSO technologies like Red Hats Single sign-on, Keycloak,, and SAML
Good understanding of concepts like running applications on Java security managers
Willingness to be occasionally on call after hours and on weekends
Ability and willingness to learn new open source middleware technologies
Good communications skills in English
Ability to communicate courteously and effectively with customers, third party vendors, and Red Hats associates

The following are considered a plus:

Knowledge of LDAP servers like Active Directory, OpenLDAP, Red Hat Directory Server, or equivalent
Basic knowledge of OAuth and Web Services Security (WSS)
Experience with application and web servers technologies like Red Hat Application Services,
WebSphere or Oracle WebLogic, Apache Tomcat, Internet Information Services (IIS)
Experience with the JEE platform
Experience with JEE or application server technologies like Java Message Service (JMS), Servlets, Jakarta Server Pages (JSP), Java Database Connectivity (JDBC), Hibernate, or DataSource

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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