Responsibilities: Provide high-level/detailed solutions and technical support for network connectivity for both on-premises data centers and interoperability of cloud-related connectivity solutions for our enterprise client. Monitors the networking queue and ensures tickets are assigned and tickets owned are resolved as quickly as possible. Provide technical services and support for the following areas, WAN and LAN connectivity, routers, firewalls (Juniper and Checkpoint), and security, internal systems, cloud, and network infrastructure. Performs network maintenance, upgrades, and refreshes by conferring with vendors; developing, testing, evaluating, and installing enhancements. Responsible for the creation and maintenance of technical documentation to ensure it is updated and current. Configure and troubleshoot network components, routers, switches, VoIP gateways, Session Border Controllers, and other network equipment. Maintains a healthy network by evaluating network performance issues including availability, utilization, throughput, and latency. Work with the business side to understand their objectives and account for them in the system design. Work with internal and external 3rd party vendors i.e. software and systems engineering teams to understand and implement technical requirements. Participant in a rotating on-call schedule.
Qualifications: 10+ years of hands-on networking experience Must possess strong working knowledge of design implementation experience for data networking, routing switching, subnetting, and network segmenting with large-scale enterprise networks. Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, and Network Monitoring tools Experience supporting enterprise networks for VoIP and SIP messaging. Experience with Cisco ACI (Application Centric Infrastructure), Cisco ISE, CheckPoint firewalls, FortiGate firewalls, F5 load balancer Proven ability to troubleshoot complex issues related to hardware, L3/L2 deployment, application behaviors, and TCP stack. Strong knowledge of routing and switching concepts and technologies Strong Telco circuit knowledge troubleshooting skills. Experience working collaboratively with Senior Network Engineers, Systems Software Developers, and Administrators. Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines A strong communicator is able to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical audiences. Self-motivated with enthusiasm and ability to develop technical skills and take on additional responsibilities in order to add value to departmental and Clients mission and goals VOIP Engineering experience is a plus. Ability to be on-call or assure critical incident response 24x7x365
Education Certificates: BS in Technical or Engineering field (or equivalent) required Current Cisco Certified Network Professional (CCNP) or higher in Routing and Switching, Security, and/or Wireless Networking. CertificateCCIE Routing Switching minimum or equivalent
Must be able to work in Eastern Time (EST / US) the same time zone as our clienthfEXcG2w3Q