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Application Support Engineer

Location Other - Malaysia, Malaysia
Posted 13-September-2021

Provides maintenance, fixes and tuning to applications and keep them performing according to technical and functional specifications
Provides system/application functional support
Applies subject matter knowledge, experience to provide analysis and solve common and complex system/application issues
Work with and manage third-party vendors to deliver the fix within the timelines and SLA
Provides support to user on Functional Acceptance Testing
Analyzes and document user requirements or problem statements
Follows established Incident and Problem Management processes to support the systems
Follows established Change Management process to implement applications and changes
Documents and maintains all work products from initial phase of development till implementation
Follows and complies to established guidelines, delivery processes and policies
Adhere and support Service Level Agreement (SLA)

3 to 5 years of working experience in systems development & support preferably in the banking applications
Experience with Payment and Cheque Processing & Clearing System preferred
Experience and good understanding of RDBMS
Desirable Skills:

Knowledgeable in Software Development Life Cycle
Business knowledge of banking products and banking system support experience
Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.
Ability to integrate technical and application components to meet business requirements
Knowledge and experience of using tools to analyze, resolving the system incidents
Good in problem solving skills
Good verbal and written communication skills
Experience in maintenance and support of business critical banking applications and with strong understanding of support SLA
Understand modern software development processes, methodologies and tools

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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