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System Administrator 2-IT

Location Bengaluru, India
Posted 13-September-2021
Description

Cloud Technical Support Engineer

Preferred Qualifications:
CEGBU Oracle Primavera Cloud is growing its Cloud Operations its team.

We are looking for India based individuals who are willing to cover any of our three shifts. We use a follow the sun theory providing 24x7 coverage. As part of this team, you will work with the latest technology offered for hosting CEGBU SaaS products, in Oracles next-generation cloud infrastructure (OCI).

As part of your daily tasks, you will be responsible for supporting and maintaining Primavera Cloud, Lobby, Preconstruction, and Instantis offerings. Other tasks will include monitoring product usability, preforming maintenance, installation, and configuration tasks as directed. The Cloud Operations team works closely with the Primavera Cloud Development team, as well as other Oracle teams directly involved in Oracles OCI / CNE Cloud offerings.

If youre interested in joining our support team and would like to have the opportunity to be part of a support group that is going to help shape the future of Oracles Construction and Building industry Cloud offerings, then this is the place to be. If you think you meet the requirements below, we are interested in speaking to you!

As a Prime Cloud Engineer, you will be expected to meet the below requirements:

At least 4 years proven implementation, support, consulting and/or development experience in the CRM product family, preferably in a SaaS or Cloud environment management.
Degree in Computer Science, Information Technology, Engineering or equivalent work experience.
Proven skills in using industry standard tools and techniques.
Exceptional communication skills both written and verbal.
Diagnostic and troubleshooting abilities.
Must be flexible and willing to work 12:00PM US Eastern through 9:00PM US Eastern Monday through Friday and also, be available for weekend On-Call from time to time.
Experience in troubleshooting performance issues (collect and analyze dumps, run SQL scripts etc.)
Experience in any of the following will be considered as an advantage: Mentoring junior team members on new products and technologies, delivering product technical or functional trainings, Knowledge of or experience in: NGINX, IDCS, WTSS, Kubernetes, Docker Images, CNE Secure Store, Weblogic, OBI, Apache Tomcat, IDM / OIM, OHS, Kibana/ELK, Jetty, Hazelcast,

Key technical Analytical Skills:
Well-developed troubleshooting skills in the area of functional and technical CRM application environments.
Strong problem-solving skills.
Ability to troubleshoot performance issues

Experience in one or more of the following:
log reading and analyzing
SQL querying
Understand modern database structure component types including RAC, EXADATA, VM Database, containerized database, and terminology as such
Documenting troubleshooting and problem resolution steps.
Troubleshooting in SaaS/Cloud environments

Behavioral:
Excellent communication skills, in terms of being able to deliver technical and functional knowledge and solutions to management and customer support personnel, including the ability to provide feedback (use language) to both technically aware and non-technically aware co-workers.
Good interpersonal and customer care skills.
Ability to work with other team members and OCI teams alike.
Ability to work well and remain positive under pressure
Customer oriented attitude.
Well-developed listening skills, the ability to ask questions and fully understand whats being asked.
Good command of the English language, both written and verbal.
Detail oriented.
Logical thinker.
Open to working alternate shifts, our team operates on a 24 x 7 schedule.
Able to work well in a team, as well as on your own.
Process orientation preferred.

Education:
Degree in Information Technology, Computer Science or equivalent.
Other qualifications, certifications and work experience within the IT domain may be considered.

Main responsibilities:
You will be the technical support interface for CEGBU Primavera Cloud offerings. You will provide environment support to internal Oracle teams, including Development, for resolution of problems related to the use of and maintenance of the Oracle Primavera Cloud offering.

You will have an understanding of both the Primavera Cloud, Preconstruction and Instantis offerings. You will develop an in-depth working knowledge of these products and/or platforms they run on. You will be able to complete assigned duties with minimal directions from management. Routinely, you will act independently while researching and developing solutions for customer reported issues.

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools - escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. Its when everyones voice is heard and valued, that we are inspired to go beyond whats been done before. Thats why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

 
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