Application Analyst to work with key customers to capture business and user requirements.
Works with the development support team to ensure requirements are understood, developed, tested, and delivered to specification.
Need to possess sound foundational knowledge of the ServiceNow platform and applications, a detailed understanding of the business users represented, and the ability to describe business and user requirements
Business Analyst with solid experiences in gathering ServiceNow Development projects (Service Catalog)
Analyze business processes and how those business processes can impact the end user experience
Assist the Project Lead and provide updates for ServiceNow items.
Manage the ServiceNow projects and sub-projects using the Agile methodology
Update the weekly status report and participate in meetings
oService Catalog development
oWorkflow/flow designer dev experience
oService Portal development
oFunctional Knowledge of ServiceNow Platform
oStrong decision making skills
oClient Side and Server Side Scripting
oHands on experience on Catalog Items and Workflows
oGood Knowledge of ServiceNow development best practices