NOTE: SAP CRM Experience PPG experience preferred.
Job Responsibilities: Defines best practices for the use of SAP and Jet Stream to establish & maintain customer master data, customer hierarchies, price lists, pricing discounts, rebates, etc. Handles all order-based transactions; including Purchase Orders, billing consumption and replenishing both standard and RFID consignments. Manages consignment stock to targets, coordinates annual counts and reconciliation. Troubleshoots and resolves escalated customer issuesincluding RFID cabinet malfunctions and EDI order interruption. Liaises across teams and departments as necessary to deliver a seamless customer experience. Develops business programs enhancements to meet changing customer demands. Develops process improvements to enhance efficiency and effectiveness. Ensure integrity and consistency in business workflow. Identify business constraints and accordingly develop corrective actions. Analyze root causes of business issues and develop appropriate resolutions. Respond to queries and concerns from management and customers in a timely manner. Review business agreements including confidentiality agreements, and purchase agreements. Obtain and analyze business data for critical decision-making purposes. Develop and deliver both internal and external business presentations. Schedule business trainings and maintain training materials. Maintains broad knowledge about company business procedures. Key participant of the DSO Implementation Project Team.
In addition, this position will: Improve and document DSO policies and procedures to gain efficiency and promote accuracy. Ensure quality management of customer hierarchal account set up. Support customers by providing ad hoc reporting, resolving billing discrepancies, etc.Minimum Qualifications Requires a college degree in management information systems, information technology, with 3 years of general business-related experience High proficiency in SAP SDMM module (eg key end user, customer hierarchies, queries, etc) Maintaining and supporting business systems including assisting users with system and SAP functionality and technical issues. Demonstrated expertise in workflow optimization as well process development and improvements. Analytical problem solving (ability to sift through data using Excel, identify anomalies, etc). Entrepreneurial spirit with proven independent decision making Self- starter with ability to multi-task and prioritize effectively
ManagerClient Services & Recruiting | Talent Acquisition Group