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Internet Sales/BDC Manager

Location Temecula, United States
Posted 17-September-2021
Description
Description:

Responsibilities:

Manages all aspects of Internet BDC including hiring, training, process development, KPI reporting and execution of project planDevelops and manages key deliverables to include both inbound and outbound sales callsEstablishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales resultsMentors team to improve customer service levels and daily KPI performanceManipulates and analyzes data to determine improvementsMonitors and reports trends and anticipates future concernsReviews recommendations from team and evaluates suggested process improvementsRecruits, trains, and manages staffLeverages technology, including the CRM platform, as well as telecommunications hardware and softwareEnsures quality customer contacts through call guide development, sales training, and the monitoring of sales representativesDefines, refines, and institutionalized best practices and processes for the team. Requirements:

2 to 3 years of Internet or BDC experience in a dealership environment

Prior experience in leading a team or Internet department required

Previous sales floor experience a plus

Benefits Include:Dental insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insurance

Schedule:

8 hour shiftWeekends Required

Supplemental Pay:

Bonus pay

Experience:

BDC: 2 years (Preferred)Management: 2 years (Preferred)

Work Location:

One location

Work Remotely:

No

PI

 
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