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L2 CVP Engineer

Location Chennai, India
Posted 18-September-2021
Job Description: Supporting Experience on Cisco UCCE / UCCX IVR appl;ication and environment
. Should have Good knowlege on Java and Web Application deployment
Should be able to troubleshoot the production issuesHave clear understanding on application deployment and modelsShould be having 2-4 years of experience on Cisco technologies(UCCE/UCCX)Should have strong verbal written communication skillsWork Coordinate with customer and stake holders to assist in Problem resolution inGood skills on creation of technical product documentation,Performs Root Cause Analysis Track and update key performance metricsAct as a point of contact for all service delivery issues/ pending work/ escalationsProvide team support and process improvements through individual contributionsMaintain and Update Knowledge Base and documentation Initiate and implement processes improvements.Perform change management in accordance with change management proceduresHandles escalations Participate in regular operational meetings Knowledge on SLAsExcellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.Willing to learn new technologies . That knowledge and skills that ensure enhanced productivity.Good knowledge of Voice XML (VXML) Architecture and VXML elements.Good Knowledge in Databases like SQL Server 2005, SQL Server 2008.Good knowledge of Repository Tools like CVS, TFS, and SVN.Knowledge on ICM script will be add onKnowledge on Service Now will be add on
Willing to Work in shifts.(including NIght shifts)Key Skills: UCCE/UCCX/Java/Web Applications
Location: CHN
Required Experience: Min 2 yrs

Contact Person: RMG

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