What makes Gartner a GREAT fit for you? When you join Gartner, youll be part of a team with a no-limits mindset that helps the world become smarter and more connected. Were the worlds leading research and advisory company that steers clients toward the right decisions with business and technology insights they cant find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
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About this role: This role is focused on keeping a global fleet of Mobile and Mac endpoints operating securely and optimally to support the business functions of Gartner. You will be part of a team offering innovative solutions to the business and staying on top of endpoint technology.
What youll do.
Partner with Engineers in US to Support and troubleshoot a global fleet of corporate and personal iOS, Android and MacOS devices Administer mobile/mac devices with an MDM/UEM platform (ex: Workspace ONE, Intune) across a global footprint. Test, configure and implement iOS, Android, MacOS apps, profiles and policies Manage Apple devices with Apple Business Manager (formerly DEP, VPP) Utilize ECP, carrier support and other tools to effectively troubleshoot mobile related issue. Leverage UEM/MDM to drive business solutions across Business units at Gartner Maintain test plans, and architecture diagrams around the Mobile/Mac space Develop and maintain metrics/reports using various tools (PowerBI, Splunk) Mitigate security threats/vulnerabilities in collaboration with Security team for Mac/Mobile. Stay abreast of platform/MDM best practices Work with the team to coach Gartners internal Help Desk via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation. Work within ITIL Change Management process to shepherd planned changes Participate with and maintain vendor relationships Evaluate new technologies and hardware related to Mac/Mobile space for use in the corporate environment Maintain MDM/UEM platform with IDPs like Okta, Ping, etc. Work with Mobile TEM, Cass, and Gartner Support Regional managers on escalations related to Mobile device and line orders. Resolve accounting and port issues with mobile carriers, in partnership with Cass and US team. Look for process improvements that could better the offerings we currently have for mobility. Provide guidance to business units on mobile procurement issues as needed.
What youll Need
Bachelors Degree strongly preferred High school Diploma/GED with equivalent experience required Apple Certified Support Professional (ACSP) a plus VMware Certified ProfessionalDigital Workspace a plus Legacy AirWatch accreditations or other MDM specific certifications (Jamf, etc.) a plus 2+ years of experience working with VMWare Workspace ONE, Microsoft Intune or other UEM products. 2+ years of experience with MacOS, iOS and Android devices in a corporate environment Experience with Mobile TEM platforms and provisioning of mobile phone lines and devices Exposure to packaging custom XML/.plists for device configuration on MacOS Exposure to deploying MacOS scripts using various shells/languages (ex: Bash, Zsh, Powershell, python) Exposure to Packaging MacOS software with command line using tools like pkgbuild, productbuild Experience using web services such as REST APIs for integration and automation Basic web development skills (HTML, CSS, etc.) a plus Excellent oral and written communication skills. High level of attention to detail and strong organizational skills Excellent problem solving/analytical skills. Must be able to read and understand technical documentation Passionate about Apple and Android technologies with a desire to be engaged with the space as it evolves Functional knowledge of Exchange and O365 environments Working knowledge of networking including TCP/IP, firewall, VPN clients Familiarity with Agile methodology (scrum) and Jira Must be able to multi-task, change direction, set priorities, and meet deadlines Dependable and available to work early or late to meet deadlines when required Must be able to positively contribute to a team environment and collaborate with cross functional teams Must be able to work with minimal supervision
What we offer: In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values. Limitless growth. We work with you to help you meet your goals and advance within the company. Encouragement to be innovative and challenge status quo. Exposure to industry leading training and development. Performance-based recognition and rewards
About Gartner: Gartner, Inc. (NYSE: IT) is the worlds leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyse and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. - Visit www.gartner.com to learn more.
Gartner is an Affirmative Action-Equal Opportunity Employer.
Gartner is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce diversity. Gartner does not discriminate based on race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, veterans status, or any other basis covered by applicable law. All matters relating to employment with the Company are based on, and operate according to, the principle of merit.
If you would like to be considered for employment opportunities with Gartner and need special assistance due to a disability or accommodation for a disability, please send us an email at Applicant.Assistance@gartner.com
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Job Requisition ID:58023
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