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Support Analyst - 2nd line

Location London, United Kingdom
Posted 20-September-2021

Desktop, Support, 1st Line, 2nd Line, Support analyst

We are currently looking for a Support Analyst to join our client based in Central London on an initial 6 Month Contract.

This role will require you to work through an Umbrella Solution.
Shift Work: Participate in shift rota, providing cover between 07:00 and 19:00 - Monday to Friday.

As the Support Analyst you will be joining a large financial client where you will be working on the trading floor, provide a mixture of BAU and project support,

The coresystems infrastructure comprises Lenovo/HP/Dell workstations andHP/Cisco Blade Server technology running Windows OS, EMC,SANs, Avaya and IPC telephony systems and Cisco Networks.

Responsibilities include:

- Workstation hardware and software build
- Maintain automated build for workstations and servers
- Administration, configuration and support of workstation and server infrastructure.
- To have a very good knowledge of infrastructure and to beable to support and enhance that infrastructure through the use of industry standard management tools.
- Administration, configuration and support of desktop operations.
- Maintain high availability production environment.
- Administration and support of the workstation and printer
- Ensure that the workstation and printer environment are fully operational and ready for use 24/7
- Ensure incidents and service requests reported via the ticketing system are updated with sufficient narrative to ensure a complete audit trail of an incidents life-cycle.

If you are interested and looking for your next role, please apply a copy of your CV

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