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Bilingual Technology Trainer (Part-Time)

Location San Jose, United States
Posted 22-September-2021
Description
Business Unit Description

Older Adults Technology Services from AARP (OATS) advocates for technology inclusion for the 50+, providing digital literacy training and programming to older adults. OATS, with nearly two decades of experience and insights on how older people interact with technology, uses that knowledge to create world-class programs that form the basis for systems change.
Summary

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as 'brand ambassadors' and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.

Trainers teach OATS' curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.
Responsibilities

-Teaching technology courses virtually and in-person using the OATS curriculum and approach

-Offering personalized support to callers on the Senior Planet hotlines

-Making outbound calls to Senior Planet members

-Representing and promoting Senior Planet culture and opportunities to course participants

-Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.

-Coordinating with site staff, including site visits, graduations, etc.

-Collecting surveys and evaluations

-Entering data into Salesforce database

-Participating in trainer meetings and other training events

-Recruiting participants, as needed

-Participating in special projects, as needed (ex. outreach, curriculum, etc.)

-Supervising volunteers who assist classes, as needed
Requirements

-Ability to communicate technical information clearly in English and Mandarin

-Experience teaching teenagers, adults, and/or seniors, preferable

-Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices

-Comfortable traveling to various senior/community centers as needed, when/if safe to do so

-Ability to work independently and as part of a training team

- Minimum of 1 year experience in a professional work setting
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit careers.aarp.org/benefits for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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