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Helpdesk Specialist

Location Singapore, Singapore
Posted 24-September-2021
Description

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3000 employees spread across 18 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.


As part of Keyrus solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.


Position : IT Helpdesk Specialist


Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

To act as a single point of contact for all user incidents, requests and general communication.

Provide Level 0/1 support to all applications or software systems used in school

To improve user awareness of IT issues and to promote appropriate use of IT services and resources.


Responsibilities:


Management of IT incidents in the incident management system.

Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.

Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

Provide Level 0 /1 support all applications and infrastructure.

Repair and upgrade PC hardware and software, including scheduled maintenances.

Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively.

Managing the provisioning and de-provisioning process of schools IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery.

Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications).

Managing logistics for schools IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.).

Mobile Device Management operation.

Desktop operation system management and planning.

To research and investigate new technologies that can help improve IT support and processes.

Ensure that helpdesk processes/procedures and kept up-to-date.

Administrative Support for Technology department (e.g. Department Information & Activities)


Qualifications:

Fresh graduates from the Post-Secondary Education Institutes ( PSEIs), such as the Polytechnics and Institute of Technical

Domain knowledge of the following:

o Microsoft Windows 7 & 10

o Google Suite

o Apple IOS

o Apple OS X

o Active Directory

o Microsoft Office365

o Networking

Able to work independently

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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