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Monitoring Engineer - RapidScale

Location Raleigh, United States
Posted 26-September-2021

Primary Location: 510 Glenwood Ave, Raleigh, NC, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 217627

RapidScale is one of the fastest growing Cloud Computing companies in the industry. The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise 'Flex Pod' cloud stack.

The Monitoring Engineer will perform the implementation, management, integration, assessment, automation and delivery of the monitoring platforms within a virtualized cloud architecture. Monitoring will involve diagnosing performance and availability issues across the multiple monitoring platforms and taking action before problems become critical. As the Monitoring Engineer, you understand that monitoring covers numerous complicated components interacting with and impacting each other and will therefore identify and implement monitoring from multiple sources.

Duties and Responsibilities: (Essential Duties include but are not limited to):
- Manage the N-Able (Solarwinds MSP) and LogicMonitor environments
- Keep platforms fine-tuned, optimized, and up to date, and to reduce false positive rates
- Build dashboards NOC/SOC visibility of environment
- Troubleshoot issues related to monitoring devices
- Assist with creating new automation to optimize the monitoring platforms and the devices which are monitored
- Document architectures, procedures, and processes for use by other cloud operators.
- Create documentation for helpdesk to use and remediate issues on first call.

Qualifications: Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

Required Skills:
- 3+ years experience working with RMM monitoring solutions - managing and reacting to alerts, implementing and administering services security policies, patching,

Desired Technical Skills in one or more of the following platforms:

Microsoft Product Sets
- Windows Server 2003 - 2019
- Active Directory
- Exchange 2
- Microsoft O365 Suite
- Terminal Services/RDS
- SQL Server
- Azure AD

Citrix Product Sets
- Netscaler
- ShareFile
- User Profile Manager
- Cloud Portal Services Manager
VMware product sets
- ESXi 6.0 and above
- vCenter 6.0 and above
- vCloud Director 9.0 and above
- vShield Edge 6.2 and above
- Horizon View/Horizon DaaS

Misc product sets
- FortiGate Firewall by FortiNet
- SalesForce
- Veeam Backup and Replication
- Zerto DRaaS
- Duo 2FA
- Knowledge on managing SSL Certificates.

- IPv4, IPv6
- VPNs (IPSEC configuration/troubleshooting)
- QoS
- Subnetting
- Port translation
- Spanning tree
- LACP, port channeling, and VPCs
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Educational & Skills Requirements:
- A college degree or equivalent work experience (5+ years).
- Excellent communication, presentation, writing, and editorial abilities.
- Excellent organizational and time management skills.
- Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions.
- Require limited supervision and direction; drive results, and set priorities independently.

Needed Attributes:
- A proven level of experience in RMM solutions (N-Able, Solarwinds, LogicMonitor)
- Ability to demonstrate a high level of competency in managing technical projects
- Excellent communication skills.
- Experience with project management.
- Proficiency in computer usage, internet, and Microsoft Office suite of applications including O365.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with Powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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