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Cloud Support Engineer I - RapidScale

Location Raleigh, United States
Posted 26-September-2021
Description

Primary Location: 510 Glenwood Ave, Raleigh, NC, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Variable

Requisition Number: 217738

RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise 'Flex Pod' cloud stack.

Primary Responsibilities and Accountabilities

Maintain multiple customer environments.Work 40+ hours a week.Update and Manage ticket backlog based on internal policies.Crisis Management - Identify any high priority issues and escalate to next level.Provide a Customer-First experience while utilizing phones and email to manage tickets.Work cohesively with team as well as all divisions of company. Customer-first approach.Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.Be able to listen to, accept, and follow direction from more senior engineers.Flexibility to be customer facing and travel to customer sites. Qualifications:

Minimum:

Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

One of the following: Associates Degree, 2 years of Technical College, 2-3 years of related work experience.Excellent communication, presentation, writing, and editorial abilities.Excellent organizational and time management skills.Flexibility to work alternative days and shifts as needed.Days Example: Tuesday - Saturday or Sunday - Thursday.Shifts Example: Day, Evening, NightPreferred MSP experience.Basic Microsoft AD (password resets, security groups)Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)Proficiency in computer usage, internet, and Microsoft Office suite of applications.Fortigate basic administration and troubleshooting

Preferred:

VeloCloud - Highly PreferredMerakiAdvanced Networking - NAT, Subnet, VPN, Fortigate, vShield EdgeCisco

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with Powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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