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Provisioning & Decom Operations Lead

Location Pune, India
Posted 28-September-2021
Your field of responsibility

The successful candidate will be responsible for handling the Pune Provisioning and decom teams. The GCTO India Operational Service Manager Provisioning & Decom reports directly to the Global Provisioning and Decom Manager.

Key areas of responsibility

Proactively handle the controls over day to day operations with the help of vendor service manager

Active interface between vendor and CS organization (Weekly, monthly and quarterly review and governance meetings)

Responsible for implementing various legal, operational controls at the partner site

Monitor team productivity, ensure resource utilization and operational efficiency for services delivered out of Pune (Quality checks, SLA / Key Performance Indicator measurement, Reporting, Service Monitoring and Measurement)

Act as the first critical issue point of contact for service and audit projects currently underway

Drive service partners for improvement initiatives and continuous service improvement (CSI) strategies

Ensuring Infrastructure compliance against Credit Suisse security baseline and Audit requirements as well as conforming to MAS, SOX, OATS and Federal Regulatory requirements

Handle vendor contract review/renewal process

Work with various partners mainly TALs/ CRM, handled service providers, EngOps & other engineering and tools team to ensure smooth delivery of services.

Will be a technical critical issue point to our handled service provider ensuring services are delivered circumventing all technical challenges into service delivery.

Your future colleagues

As part of the Group CIO services, we provide our clients in the Investment Bank and Private Bank with a single point of contact for infrastructure requirements and build and maintain transparency of the services we deliver.

Infrastructure Hosting group within Group CIO provides Server, Database, Web and Storage support to Banks IT divisions. Department represents all aspects of Server, Database and Storage infrastructure to our clients, and we endeavour to provide outstanding service.

The Provisioning, Decommissioning team is responsible for delivering all new infrastructure requirements for the new or expansion projects for application owners. Team is also responsible to support Banks End Of Life commitments.

The department values Diversity and Inclusion (D&I) and is committed to realizing the firms D&I ambition which is an integral part of our global cultural values.

Remote Working? N/A - pending TWWW agreement

Your skills and experience

To excel in this role, you should possess:

Extensive experience of running complex global service in infrastructure domain preferably with similar sized organization
The individual brings a technical approach to the role and demonstrates a good sense of personal accountability in providing end-to-end service delivery
Ability to work-under pressure with cross cultural team and stringent timelines

Required Work experience:

13years IT experience in industry (IT Infrastructure experience a plus)
5years of experience managing a team of 75 or more
Hands-on practical experience of running Request Management, Major Incident, Problem and Change-Management within a large financial institution
Experience in driving transformation across various infrastructure domains using standard or inhouse tools
Sound knowledge of ITIL framework and service management practices
Outstanding partner management experience with exposure to senior management conversations
A leader who constantly strives for improvement and excellence
Self-motivated with strong organizational skills
High degree of flexibility with a can do attitude

Technical Skill Sets

HP Servers such as Blades, DL380s & DL580s.
ESX & Virtual Center
SAN storage environments.
Performance monitoring and troubleshooting
RHES , Windows Servers
Veritas Volume Manager, File Systems (CFS) and Veritas Cluster ; Oracles OCFS
BladeLogic/Deployment tools
Oracle, Sybase & MSSQL Database installations
Shell, Python, PowerShell scripting knowledge
RPA Tools such as Blueprism

Dedication to fostering an inclusive culture and value diverse perspectives
Min 13 to 16 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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