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Associate / Analyst, Production Support Engineer, Institutional Banking Group Technology, Technology

Location Singapore, Singapore
Posted 29-September-2021
Associate / Analyst, Production Support Engineer, Institutional Banking Group Technology, Technology & Operations - ( WD27723 )

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels


Provide 7 x 24 operational support for all production practices including weekends and holidays for

Payment systems
Cash management Platforms
Corporate Channels (Web based, Host to Host & API based)
Service Oriented Middleware systems
Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
Possesses good domain knowledge of payments/Channels
Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 13 client impacting incidents.
Ensures that all stakeholders are sufficiently involved in the Problem Management process.
Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
Participate in knowledge transfer to ensure better grasp of the product and domain.
Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments


Overall experience of at least 5 years in IT with 2 years in banking payment domain
Strong technical knowledge of RHEL, JBOSS, MariaDB, Active MQ, SQL, Shell scripting
Worked supporting real time online payment systems. If he/she has supported payment systems like G3/FAST, it will be an advantage
Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
Able to provide 24x7 operational support including Weekends and public holidays
Ready to work in night shift
Very clear communication skills both written and oral
Self-starter with excellent crisis management skills.
Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
Some development skills as occasional scripting skills will be put to use.
Min 5 to 8 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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