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Customer Insights Analyst

Location Charlotte, United States
Posted 29-September-2021

Requisition ID: 39564

Posting Locations: Charlotte

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Full Time Teammates are also eligible for:
Paid Training
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
Group Health Insurance - Medical, Dental, Vision & Disability
Basic and Supplemental Life Insurance

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Job Overview

The Customer Operations Insights Specialist is responsible for helping to identify customer trends in operational metrics, validating the accuracy of first- and third-party ordering systems, and owning the Proactive Order Adjustment analysis through execution. This role will help represent Coca-Cola Consolidated with The Coca-Cola Company's North American Operating Unit, our customer operations team, and our customer management teams to identify and address systemic opportunities.
Duties & Responsibilities

Collecting, analyzing, evaluating, and reporting data to increase operational effectivenessProvide conclusions, ideas, and general guidance based off insights from the data and experiences to respond to business needs with the highest achievable result at the lowest cost to the companyOwn and execute the Proactive Order Adjustment ProcessLiaison with Coca-Cola's NAOU and our Customer Operations Team on Customer Service projects and metricsWork with Computer Assisted Ordering system data, interpret results, and provide recapsLead and own the Customer Service Tickets analyzation, reporting, and communication processesCommunicate updates, presentations, and insights to Senior Management.Support the company values and mission, and perform other related tasks and responsibilities as assigned to him/her by supervisor
Minimum Qualifications
3-5 years' experience in a related field such as a Sales or Business analyst including experience in market research/statistics, consumer brand marketing, or business analysis.Demonstrates strong problem-solving skillsSuperior data mining and technical skills.Ability to influence internally and externallySuperior organizational skills

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

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