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Director, People Technology

Location San Mateo, United States
Posted 29-September-2021
Director, People Technology
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company's five core values. That's because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status.

The People Technology Director is a new and exciting role within the HR People Technology team. Reporting to the Senior Director, People Technology, you will be a key member of a growing and passionate team focused on growing digital capabilities to power Gilead's people agenda. You will be primarily responsible for the strategic roadmap operational performance of ServiceNow's HR platform. In addition, this role will also help drive the continued digital transformation in HR as we enable mobile platforms for Workday and ServiceNow and incorporate user adoption platforms (WalkMe) to provide consumer grade user experiences for Gilead's employees when interacting with HR. Critical to the success of this role will be your ability to understand the needs of our end users, and the ability to translate these needs into practical applications, ensuring that concepts get fully executed into product offerings that achieve a defined business outcome.

You will have a combination of leading high performing teams, business insight and tried experience in HR Service Delivery as well as the entrepreneurial mindset that enables you to build a business case for how the People Technology Team should take advantage of an opportunity.

The perfect leader for this role is bold, curious, and empathetic. You are an innovator that puts the end user's voice at the center of everything you do and delivers value at speed. A highly matrixed and rapidly growing and changing environment is where you thrive, and you get things done by breaking down silos, collaborating across boundaries, challenging the status quo and promoting the art of the possible.

SPECIFIC JOB RESPONSIBILITIESTransform business needs from the customer to tangible items within ServiceNow HRSD application, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow.Act as the Product Manager with responsibility for technical/functional areas within the ServiceNow HRSD product, mobile HR delivery, and user adoption platforms.Leverage expertise with the ServiceNow, Workday and WalkMe to ensure we have innovative, automated and consumer-grade HR business processes for all employees, including mobile access where appropriate.Maintain product roadmaps and backlog for products and services, including developing and prioritizing product proposals and user stories.Actively shape HR transformation roadmap by identifying key technology enablers including support of Gilead's evolving service delivery model and employee experience.Coordinate and execute application and platform upgrades and create ServiceNow reports and dashboards.Advise partners in our HR centers of excellence (ie Talent Acquisition, Total Rewards, etc.). Develop and nurture a relationship and understand needs, prioritize technology enhancement, and uncover opportunities for improvement and automation. Champion the employee and business stakeholder experience with all partners.Understand and apply external industry trends, particularly around emerging technologies and operating models.Collaborating with vendors and other clients of vendors on future design releases that benefit Gilead including networking, staying current on future release functionality, and participating in user forums to provide feedback and build consensus with other clients.Support Gilead HR in adopting ServiceNow governance, development lifecycle, migration and testing best practices.Establish program governance, outcomes and measures, scope and recommend project resourcing. Organize teams, structure the work and set timelines through comprehensive project plans, and ensure timely deliverables, assessing risks and anticipating obstacles.Provide ongoing recognition, feedback, and development, holding team members accountable for success.KNOWLEDGEMinimum education and years of relevant experience, including experience in biotech/pharma sector and/or professional services (eg consulting, finance, legal, and/or corporate experience in a relevant function)B.S./B.A. + 12 or more years of experienceM.B.A./Masters + 10 or more years of experiencePhD + 8 or more years of experience5+ years of relevant leadership experience within consulting or forward-thinking HR organization is required Relevant work experience with the ServiceNow HRSD platform with demonstrated advanced understanding of ServiceNow's HR product offering in a shared services environmentPrevious successful track record for implementing ServiceNow HRSD module (HR Case Management, HR knowledge management, Virtual Agent, live chat)Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging agile deployment methodologyExpertise in establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities3+ years of HRIS/HCM system experience (Workday experience required)Full life cycle HR transformation and service delivery implementation experience with large complex deliveryHands-on leadership and project management to ensure deadlines are met and key deliverables are always accurateExperience building and delivering against business casesAbility to work effectively in a Matrix environment, using creative approaches to problem solvingProven ability to build credibility and trust with a diverse audience and be perceived as a leaderPreferredServiceNow Certifications (Certified Implementation Specialist - HR, Certified System Administrator, Certified Application Developer)Workday Certification (HR modules)Lean/Six Sigma/AgileExperience working in a regulated environmentAs an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster:

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Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

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Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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