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Service Assurance Data Analyst III

Location Atlanta, United States
Posted 29-September-2021

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 216342

The Data Analyst III role is part of the Tech Ops team under the Service Assurance Tools, Telemetry, Process and Training department, focusing on department analysis, reporting and post-deployment quality control. An expert in reporting, analysis, and metrics with advanced understanding Typically assigned to larger, highly complex projects requiring independent decision-making. Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results. Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results. This role will analyze data related to Service Assurance teams supporting NOC, NAAS, SAMS, SCSA, Problem Management, Change Management, Vendor Management, Incident Management, and overall SA analytical support. This role will also perform post deployment quality control analysis by evaluating initiatives post launch to ensure delivery meets expected outcomes.

Primary Responsibilities and Essential Functions

Provides and conducts analytic efforts to support Service Assurance operations, which may include budget modeling.

Writes reports, creates charts, presentations, and timelines in support of Service Assurance operations.

Identifies, researches, and resolves discrepancies in analytical procedure or cross-functional methods.

Assigned to large complexity projects for data compilation, reporting or dashboard needs, serving as an expert.

Interprets operational requirements for inclusion in studies and analyses.

Provides recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives.

Works with outside expertise engaged to assist or deliver analytic projects.

May write code to automate reports and templates and consolidate data into reports and knowledge.

Uses and may program statistical analysis software.

Supports capability development within the Service Assurance organization, including reviews and gap assessments, and works to source and deliver strategies.

Evaluates post deployment initiatives to ensure delivery meets expected outcome

Facilitates meetings and presentations to senior leadership.

Develops analytical tools and numerical modeling of complex operations systems and processes.



Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

5 or more years of experience in related field (ie, data analysis, metrics, dashboard reporting creation, etc.); 3 or more years of experience if candidate possesses a related advanced degree

Demonstrated problem solving and analytical thinking skills

Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization

Demonstrated ability to interface with all levels of Cox Communications and Cox Business customers

Demonstrated ability to work in a dynamic, team environment

Strong relationship building skills

Strong programming skills and ability to utilize a variety of data/analytic software/languages/tools; eg, Spark (ML, Mllib, Spark SQL), R (caret, ggplot2), Python (pandas, numpy, scipy, scikit-learn), Scala, Java, C++, Hive, SQL, SAS, Tableau, etc.

Strong communication skills. The ability to successfully comprehend and communicate advanced analytics artifacts, business insights, and resulting implications to non-technical business partners. Ability to work in a diverse team


BS/BA degree in related discipline

Experience in telecommunications industry desired

Understanding of telecommunications network topology, applications, and tools to deliver communications services to customers (Voice, Video Data) for Residential, Commercial and Hospitality networks (including but not limited to: RPHY, DOCIS, Nokia, Juniper, ALU, Cisco networks, etc.)

Experience in at least one of the machine learning and deep learning frameworks including TensorFlow, Keras, Caffe, MXNet, Spark. Experience with writing complex programs in these and/or other environments

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with Powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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