Primary Location: 510 Glenwood Ave, Raleigh, NC, USA
Division: Cox Communications
Job Level: Individual Contributor
Shift: Day Job
Requisition Number: 217766
RapidScale, a Cox Business company, is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise 'Flex Pod' cloud stack.
Job Summary: Billing Analyst I will be responsible for reviewing and resolving billing situations associated with RapidScale invoicing. This position will also assist the Sr. Billing Analyst in adding orders to customer accounts. As well as, identifying issues regarding bills due to premature billing or incorrect SKUs and initiate the dispute resolution process. This role will provide on-going daily support to the RapidScale Billing Department.
Duties and Responsibilities: (Essential Duties include but are not limited to): - Complete one-off tasks assigned by VP, Finance and Billing Analyst - Conclude timely review of escalated customer bills within Salesforce Ticketing - Utilizes Salesforce ticketing system to record all customer interactions and changes made to customer accounts - Research data entry errors that impact revenue and billing reports with communication of problems to appropriate contacts. - Review data in billing databases to ensure reflection of appropriate charges and changes due to new billing, renewals, removals, or cancellations - Identifies root cause of billing/rating issues and coordinates resolution with appropriate departments - Monitor customer contracts to ensure the billing of services are appropriate and accurate - Responsible for emailing customers requested documentation (invoices, credit memos and/or other statements), as well as directing customers to the Customer Portal - Process credit card payments, sending new links where necessary - Escalate clients requests for terms outside of the norm to VP, Finance and Sr. Billing Analyst for approval - Complete orders as directed by Sr. Billing Analyst - Maintains standards as established through existing measures and procedures - Provide ongoing training to customer on the RapidScale Portal billing sections - Identify anomalies that affect billing through noticing trends in customer-based issues - Maintain, review, and analyze data files and billing system for inconsistencies, trouble shoot data integrity issues and develop cleanup strategy if needed - Assist Accounts Receivable with ad hoc Collections notices and other requests - Ensures account integrity through following through on failures both payments and invoices - Responds to email inquiries regarding invoices, customers account manager, and usage, directing to higher ups if escalation is needed - Ensures special term (eg, annual billing) documents are linked to proper accounts - Ensures the payment terms and methods are set to default unless proper addendum is attached or documented on account.
Experience & Skills Requirements: - 1 or more year of experience preferred in related field Finance and or Billing - Requires strong knowledge of Microsoft Word, Excel, PowerPoint - Experience with Salesforce and/or Zuora Billing a plus
Needed Attributes: - Organizational and time-management skills - Attention to detail - Teamwork skills - Excellent communication skills - Ability to work independently and meet tight deadlines - Require limited supervision and direction; drive results, and set priorities independently.
Working Environment: Fast paced, positive, high energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.
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About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with Powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
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