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Global IT Client Service Manager

Location Bengaluru, India
Posted 01-October-2021
Description

Introduction
At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role and Responsibilities
Account Focused, a Global IT Client Service Manager (CSM) is accountable for Global IT Service Delivery on GPS accounts
Involved in all phases of CPS deal lifecycle
Constructs and manages partnerships between the Project Office, Clients, Internal IBM IT Delivery, and 3rd party IT Delivery organizations.
Dotted line to Business ADL/SDL
Ensures formulation, development, implementation, and delivery of technical solutions is integrated with the business solutions.
Responds to client IT requirements as specified in the contract or Statement of Work (SOW).
Account Single IT Point of Contact for Project Office and delivery organization (IBM Business, IBM IT, and 3rd Party IT) for all client needs and expectations about assigned IBM IT team operations.
Provides Account IT leadership to the IT service delivery team and directs teams to develop program, project, product, and business strategies, and implement resulting solutions to meet contract deliverables.
Manages contractual cost, schedule, and service or product deliverables as they relate to the IT delivery organization.
From Account perspective, manages matrix of IBM IT resources and coordinates client and 3rd Party IT resources to deliver IT services and solutions to support the client organization.
Supports the Project Executive (PE) in identifying growth opportunities and CTO (Cost Take Out) opportunities resulting in contract profitability.
Owns quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance.
Participates and provides input into Clients strategy and planning (where appropriate).

Required Technical and Professional Expertise

Knowledge of Windows, Network, Voice
Knowledge of ITIL V3 Framework
Understanding of standards i.e. ISO/IEC 27001:2013, ISO 22301 Business Continuity All regulatory controls including GDPR, and other Data Privacy regulations.
Presentation skills at Leadership Level
Business Analytical skills on various financial services
Project Management skills

Preferred Technical and Professional Expertise

IT Account Management on multi geography delivery
Understanding the IT Network architecture on various platforms
Understanding of ISO 27001, 22301, all regulatory Data Privacy guidelines
Business Communication Skills
Understanding of various Workflow solutions in IT related to financial services

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the worlds economy. IBM Services partners with the worlds leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the worlds most unique challenges? And ready to shape the future for millions of people? If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful changeto alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

Its time to define your career.

About IBMIBMs greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now its time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 
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