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Senior Officer, GRU

Location Chennai, India
Posted 01-October-2021
Job: Retail Banking
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 30/Sep/2021, 1:24:56 AM
Unposting Date: 30/Oct/2021, 5:59:00 PM

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


Living Groups values and ensure adherence to the Groups GCOC . Work on handling financial reconciliation of CPBB customers wherever Standard Chartered provides service


Perform reconciliation as per the provisions of the Department Operating Instructions (DOI) and relevant policies and instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified.
To maintain all required controls and procedures as detailed in DOI
Adhere to Operational Risks plus Legal and Compliance requirements as instructed by Associate Manager / Manager / Sr Manager / AVP etc.


Uphold the values of the Group and Company at all times.
Comply with all applicable rules / regulations and Company Group Policies.
Contribute to efficient functioning of the Unit.
Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
Perform error free reconciliation as per procedures and DOI / Reconciliation Policy using reports from various necessary applications.
Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI
Assist TLs and Manager/Sr Manager for process mapping and automation / improvement efforts.
Assist TLs and Managers in testing and take over activities for new processes; Senior Managers in efforts towards achieving the same.
Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
Undertake any activity as may be advised by TL, Line Manager, Senior Manager or Head, GRH in line with DOI.
Act as a back-up for reconciliation of any site as advised by TL, Line Manager, Senior Manager or Head, GRH.
Maintain Learning Development Plan (LDP) and ensure participation in training programmes organised within the department, by the concerned Training Team / OL.
Readiness for AuditsExternal/Internal.
Ensure no IDs Passwords are shared
Update tracker used for MIS other activities as advised.
Escalation matrix to be adhered to.
Assist in carrying out BCP tests.
Adhere to 6S
Any deviations / exceptions in process to be highlighted promptly to Senior Management.
Help in giving inputs for updation of DOI
Help in Archival activities
Assist in Department Group related projects.
Fire Marshall. Awareness amongst staff. Participate in the evacuation exercise and keep the evacuation time within the benchmark time
To identify and report all exceptions on non compliance with standard controls
To identify and report all weaknesses inherent in the standard controls
Provide KCSA data on time
Delegation of authority as applicable will be issued separately as a addendum to the JD, depending on the Roles and responsibilities handled.
Where threshold is Zero, the same has not been mentiond in the above delegation

People and Talent

Handle people issues and ensure standards on group as adhered to

Risk Management

Ensure zero tolerance on adherence to reconciliation standards and report Operations risk related to business wherever applicable

Regulatory Business Conduct

Display exemplary conduct and live by the Groups Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [Retail] to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Basic Graduation with acquaintance on accounts
Knowledge on retail products like Cards ,ATM/CDM process, Loans etc.
Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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