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Service Design and Transition Manager

Location Home Working/Remote, United Kingdom
Posted 01-October-2021

Costello & Reyes Group has been engaged by our client, a major transport provider, to identify an experienced Service Design and Transition Manager with the below experience:

Leading all service design and transition activities across multiple technology projects into live BAU service.
You will act as the prime interface for senior management for service design and transition, responsible for documenting and agreeing the service design and transition scope, strategy and framework. This will be championed both internally and externally.

Key responsibilities will include;
Contribute to delivering the operations outcomes of; engaging effectively with the shareholders, anticipating shareholder requirements and needs, managing a shared roadmap and monitoring service KPI's and reporting to and Managing stakeholders
Leading, planning and coordinating service transition activities across functions, projects, suppliers and service teams.
Owning and leading the transition planning and support strategy, framework and process,driving continuous improvement.
Accountable for planning and designing tests that validate services have been built against design specification.
Responsible for ensuring that policies, processes and procedures are in place to protect a live operational environment.
Lead and motivate a Matrix team, peers and employees across other business functions.
Embed a service management culture within the wider team and lead all service design activities for both network and IT operations.
Create/complete the Service design pack, manage project/service artefacts
Chair Go/No Go meetings
Manage ELS and ELS Exit & Create an ELS Plan

We are looking for candidates with:
Significant Service Design and Transition experience
Detailed technical knowledge of Workplace Technologies desirable
Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and external partners.
Understanding of operation environments including across the service management life cycle (strategy, design, transition and continuous service improvement)
ITIL Service Management Qualification.

Should you be interested in the above position, please feel free to submit your CV and call for further information.

Costello & Reyes Group Limited is one of the UK's leading providers of recruitment advice and services and acts as a recruiter on behalf of our client.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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