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Support Engineer

Location Bengaluru, India
Posted 02-October-2021
Description
Support Engineer(Job Number: IND0286)

Description

HERES YOUR ROLE BROKEN DOWN (JUST THE MOST IMPORTANT STUFF)

Provide technical support oversight for urgent issues
Manage non-urgent issues, coordinating closely with engineering, account management, data collection and client services
Advocate for customer by pushing for swift resolutions
Provide clear customer focused communication during the life cycle of an issue
Partner with Account Team to respond to prospect inquiries
Validate customer identity and assets to respond effectively
Become product experts and be able to troubleshoot the range of Stats Perform products
Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers
Make data driven process improvement suggestions

DO YOU HAVE THESE ESSENTIALS?

Ability to read and understand XML formatted files
Ability to make RESTful API calls, and understand how and when to use different endpoints and parameters
1+ year of experience in a technical client services role/environment
Experince in CSM or Service Now and Jira.
Strong project and relationship management skills
Excellent oral and written communication skills
Ability to organize resources, establish priorities, and manage cross-functional dependenciesFamiliarity resolving complex customer issues

IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO

Bachelors degree
Ability to query a database using SQL Developer
Moderate Excel skills

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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