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Engr II-Software Development

Location Chennai, India
Posted 02-October-2021
Team is looking for a Business Analyst to be part of Omni Voice Agile/POD team to contribute & lead the grooming, design & developing call flows for Inbound Applications. The candidate would primarily be working on inbound applications with Conversational Experience. This is one of the critical revenue streams for Verizon to enable the roadmap of Conversational Commerce, and being a high volume application, performance & scalability in this case is of paramount importance.


Knowledge on the Business requirements and convert the same to IVR Technical & configuration specifications

Create Visio/Mirro flows for IVR flows

Create Conversational Experiences in the flow design

Create Business requirement document

Defining IVR Nuance Grammars & Tuning; Nuance/Google CCAI Speech Tuning

Support Development team in terms of creating Technical specification requirement

Defining reporting and alerting requirements

Communicate key insights and findings to product team

Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Help design, document and maintain system processes

Act independently, at the same time display excellent collaboration within and between various teams

Keep up to date on the latest industry trends in the voice technologies & CX experiences

Build prototypes at tech scoping stage of projects.

What were looking for...

Youll need to have:

Bachelors degree or one or more years of work experience.

One or more years of Business Analyst experience.

One or more years of Business Analyst experience in handling IVR projects.

One or more years of experience in designing conversation IVR. E.g. Google dialog flow.

Experience in designing IVR-Multi Modal integration flows.

Experience handling multiple systems to deliver business objectives.

Strong written and verbal communication skills including technical writing skills.

Data analysis skills.

Agile/Project management experience.

Even better if you have:

Four or moreyears of Business Analyst experience.

Two or more years of Business Analyst experience in handling IVR projects.

Proficient in creating and executing database queries; Kibana Analysis/Visualizations, Tableau Reporting.

Excel skills.

Awareness on Call center technology.

Knowledge in UNIX / SQL.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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