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Advanced Video Engineer - Support Center

Location Littleton, United States
Posted 02-October-2021

The Video Support Center (VSC) is a fast paced 24x7 break/fix team that remotely supports all video transport and devices in Charter Video Operations group. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.

DUTIES AND RESPONSIBILITIES Develop, design and implement electronic systems including audio, video and other multimedia equipment.Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.Basic configuration and support of advanced video equipment (eg VOD, controllers, multiplexing, digital transport, edge QAM).Partner with Engineering to design and test system designs.Work with the field on the implementation of network related projects and other standardization efforts.Interact with vendors and Engineering to resolve issues and design flaws.Perform detailed problem diagnosis, track and update problems in trouble ticketing system.Develop problem resolution procedures required to meet serviceability requirements.Actively and consistently support all efforts to simplify and enhance the customer experienceBASIC/MINIMUM QUALIFICATIONSBachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experienceMinimum one (1) year of experience in maintaining and troubleshooting video delivery, video applications, or complex systemsMinimum one (1) year of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background) Openness to operations shift supportADDITIONAL JOB QUALIFICATIONSOperational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.Basic understanding of video network architecture, data networking, system operations, and HFC cable systems are required.PREFERRED QUALIFICATIONS One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)Experience with IP multicast video in cable Headends, Hubs, industry vendors a plus EVD310-VIDEO 291213 291213BR

Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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