Taking direction from the Operations Manager, to provide a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.
The IT Senior Engineer/Team Lead shall provide oversight to ensure that information systems and infrastructure are in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. The IT Team Lead shall work on-site and may be required to travel to locations to support meetings or other activities in support of assigned work.
Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a senior-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing; configuring and supporting Windows based computers. In-depth proficiency and knowledge and hands-on experience supporting servers and network technology is also required to be successful in this position. The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 and 3 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Maintains the Physical Stock inventory of all IT assets onsite and send updated to concerned team on weekly/Monthly basis, raise alert when the stock are reaching minimal threshold.
The incumbent will research, analyze, pilot and repair complex computer hardware and software problems; will have strong skills in customer service, communication and collaboration in team environment supporting techs to resolve complex problems. An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies is required. The incumbent must have experience implementing and supporting complex, integrated systems. . Work is subject to general review and approvals of the supervisor(s).
Examples of Work:
Completing more complex Incident and RequestsExperience managing, coordinating, and facilitating a team in the Maintenance, Installations and troubleshooting of a PC environmentSLA adherenceTraining of StaffProject implementations and rolloutsTechnology Consultative Services
Bachelors degree from an accredited higher-education institution and/or seven years relevant experience.Strong knowledge and experience with Windows operating systems and virtual serversUnderstanding of network, systems and configurationsITIL foundation CertificationA+ certification plus one, preferably two, of the following certifications:N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.Lenovo Certification must be completed within 3 months of employmentMust be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.
Experience as a senior-level Desktop Systems Technician or Engineer in a financial setting.MCSE, MCSM; Systems and/or Networking Certification a plus
An expert-level understanding of hardware and software PCDemonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems.Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.Experience in handling and liaising with multiple vendors/Partner/Teams.Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.Strong customer service orientation.A strong team player, works effectively under pressure, and ability to multi-task.Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff..Exceptional documentation skills. Both English and Local Language.Exceptional communication skills. Both English and Local Language.Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.Utilize effective time management skills and sets and adhere to deadlines.Ability to lift 50 pounds (monitors, printers, scanners, etc.).
Special Conditions of Employment:
May be required to work variable hours and overtime, including weekends.
Background check: Successful completion of a pre-employment background check.