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Software Engineer ( Sustaining )

Location Salem, Germany
Posted 07-October-2021

The Endpoint Sustaining Engineering team focuses on improving the customer experience by resolving critical product issues in-field and improving overall product quality. We actively troubleshoot complex problems and provide solutions to ensure customer success. We work closely with the Feature Engineering teams as well as the Customer Support and Customer Escalations teams.

Candidates who are curious and seek a fast paced, dynamic, collaborative environment will thrive as part of our team.

What You Will Do:

Triage and investigate customer problems escalated by support or other internal teams
Use a variety of Windows, macOS, and Linux tools to perform log and trace analysis, code level debugging, dump analysis, reverse engineering, and performance analysis
Develop and test feature, maintenance, and hotfix releases
Document details related to field issues for internal and external publication
Configure and deploy test and reproduction environments using virtualized and cloud infrastructures
Focus on and contribute to the areas of performance, availability, scalability, reliability, and maintainability of the product
Participate in our ongoing process enhancements and software testing practices


Minimum Requirements:

Minimum of 3years of experience working with customers
Minimum of 3years of experience in troubleshooting and debugging skills for performance analysis, diagnostic data collection and analysis, and crash dump analysis and native code debugging on Windows, macOS, and Linux.
Programming experience with C
Understanding of Windows architecture as well as key fundamentals and internals of macOS and Linux
Ability to quickly adapt to changing requirements, scope, and priorities

Desired Qualifications:

Excellent interpersonal and teamwork skills
Strong written and oral communication skills
Understanding of network and cloud computing
Experience with FireEye Endpoint products or the computer security industry is a plus

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Minimum Salary: $100,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.

Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from FireEyes Compensation Committee, and vesting terms

Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance.Subject to eligibility requirements, FireEye also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program.FireEye also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.

*Disclosure as required by sb19-085 (8-5-20)

Mandiant (formerly FireEye) has announced the sale of its Products business to Symphony Technology Group. Learn more about the sale here: This position will be part of the FireEye Security organization under the purchasing company. Our new companys security portfolio protects customers across endpoints, infrastructure, applications, and in the cloud. We will accelerate efforts to develop an integrated security platform powered by artificial intelligence and automation for superior threat detection and prevention.
Min 3 to 6 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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