About VERITAS
Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-endkeeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500data sources, 150storage targets, 50clouds, and any deployment model imaginable. We serve 99 PERCENTof the Fortune 100, 90 PERCENTof the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
Responsibilities:
Effectively manage the service relationships at all levels of assigned accounts with minimal supervision.
Proactively monitor technical support cases and ensure they are being serviced appropriately within predefined service level goals. Manage, own and drive escalations forward.
Act as advocate for Veritas to the customers and vice versa. Coordinate additional technical resources to assist in driving resolution.
Communicate effectively to technical, management and executive levels of the customers and internal stakeholders.
Build strong relationships with all levels of customer and strong partnership & collaborations with internal teams.
Manage customer expectations in a dynamic high-pressure environment. Ensure internal teams are aligned.
Generate appropriate reporting and present to internal and external stakeholders.
Available 24x7 to customers during high priority outages.
Experience:
Bachelors Degree or equivalent experience; with 6 - 8 years working experience in customer support related role.
Ability to build internal and external working relationships with excellent proven customer management skills; particularly in a large, complex and demanding enterprise environment.
Proven ability to communicate at all levels of the organization and to manage expectations in demanding situations.
Demonstrated capability to defuse heated customer situations and escalations.
Experience working in or with a vendor specific technical support organization.
Ability to be available 24x7 for high priority escalations.
Excellent negotiation skills and ability to manage customer expectationsable to balance customer and internal needs and resources.
Able to explain technical situations to non-technical audiences.
Knowledge in high availability data management & security software space.
Self-starter and highly motivated.
We Embrace Diversity
Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed.
Veritas is an equal opportunity employer
Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
EEO is the Law. Applicants and employees of Veritas are protected under Federal law from discrimination. Click here to find out more.
We are interested in every qualified candidate who is eligible to work. However, we are not able to sponsor work visas.
