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Systems Operations Engineer RWF

Location Bengaluru, India
Posted 24-October-2021
About the Role

Individual contributor must have good background in RPA ( Blueprism & UiPath ) production support area, must be aware of Incident management and Change management process along with ITIL Standards

Job Responsibilities Good to have experience in developing & Maintain the automations in Blueprism & UiPath.
Proactive monitoring of all automations in production environment along with infrastructure management.
Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
Report production issues/bugs and help in replication of the issues
Identify gaps in production monitoring and work towards addressing them
Work to contribute and improve the End User experience.
Work on automation which can reduce the supportability of the application
Contribute towards application stability, identify incident patterns, report vulnerability in production environment and also need to work on patching.
Participate in BCP/DR, patching and upgrades related to application/database servers
Train new and existing team member on technical and functional aspects
Ability to manage incident calls and participate on RCA discussions

Essential Qualifications
8 to 10 Years of Experience as Production Support Engineer in windows Environment.( Does not Required Windows Admins )
Working knowledge of RPA software of various versions (BluePrism , UiPath ) is must.
Demonstrable working knowledge of Windows 2008 server O/S and
demonstrable intermediate knowledge of IIS
General knowledge SQL2008/2005,
familiarity with SQL DBMS interface and integrated tools
Knowledge of troubleshooting tools and techniques related to networks
and systems i. e. remote access tools, Windows Support tools, connectivity
tests, etc.
Intermediate to advanced knowledge of various networking
technologies, hardware, and protocols; including Citrix Netscaler, firewall
traversing/access requests, Load balancer configuration requests, security protocols,
encryption, sniffing , IIS,

Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management.
Hands on experience in Power Shell / WMI.
Should have excellent communication skills (to be part of support calls)

Good to have knowledge in Splunk/App Dynamics or any other Monitoring tools

Desired Qualifications
Certification in Blueprism / Certification in Installation Engineer


We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 69104
Min 8 to 10 Years.

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