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Technical Lead - Network Reliability Engineering

Location Cockrell Hill, United States
Posted 24-October-2021
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Cloud, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. Our customers range from Web startups to global enterprises

The Backbone Support Engineer Technical Lead role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast paced environment. The candidate must be a senior-level backbone network engineer, who can focus on improving overall customer experience by contributing to the growth of other staff within the team. The team lead role requires excellent collaboration with team members, other organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Key tasks include:Liaison to Network Engineering for knowledge transfer of new product/technologies
Technical mentorship for other members of the Backbone Support Engineering team
Create and maintain network connectivity diagrams and other documentation of live network environments
Act as first point-of-escalation within the Backbone Support Engineering team for technical issues on a 24x7 rotation
Set the technical direction when working with customers to identify and remediate issues on the network
Create training documentation and SoPs, and provide oversight and peer review of documents and SoPs written by other team members
Plays a critical role in maintaining the global infrastructure for our Cloud Computing service, comprised of over 50,000 network devices

Required Technical and Professional Expertise
Bachelors in Science degree in a computer technology field or equivalent experience

Five or more years working on large-scale service provider networks

One of the following Certifications or equivalent expertise: Juniper Networks Certified Internet Expert (JNCIE) or Cisco Certified Internetwork Expert (CCIE).

Advanced proficiency in network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6 addressing, 10GigE & 100GigE, Dark fiber and DWDM Systems.

Advanced configuration of Juniper routers

Effectively utilize remote hands assistance within datacenter and carrier hotel environments for items such as fault isolation, installation/test of structured cabling/cross-connects and troubleshooting physical equipment

Preferred Technical and Professional Expertise
Demonstrated history of organization and time management skills

Demonstrated history of verbal and written communication skills

Ability to work remotely with little or no direct supervision

Exhibit a strong understanding of customer service

Must be self-motivated and disciplined

Ability to recognize and prioritize critical tasks independently

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
Well-being programs to support mental and physical health.
Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
Select educational reimbursement opportunities.
Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
Giving and volunteer programs to benefit charitable organizations and local communities.
Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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