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Technical Support Engineer

Location Mumbai, India
Posted 27-October-2021
Description
ZebPay is Indias oldest and most-loved Bitcoin and crypto asset company, helpingof Indias crypto owners buy their first Bitcoin since 2014. With new owners and leaders in 2020, were expanding our mission to help millions of people in India and around the world to join the Bitcoin revolution through creating best in class technology and user experiences.

Your Career:

A career at ZebPay is all about being part of our Ohana (Hawaiian for family!) and working on some of the most challenging, yet fun projects you can find in the software industry. You would be welcomed into a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the tech industry.

You:

With the rapid growth of blockchain globally and a range of long-term initiatives we are building, the successful candidate will be working with bleeding edge technology in an internationally established team, while having great attention to detail, being a strong team player and having excellent communication skills.

Role:

We are looking for a Technical Support Engineer to provide enterprise-level tier-2 support to our customer service team. You will diagnose and troubleshoot, test, and provide workflow explanations to clients, customers. You are responsible for both proactively finding bugs, and designing and building mitigations for broad classes of bugs to secure our ecosystem of products including both external and internal facing applications. You will be working on helping to build and improve our documentation, both internally and creating a knowledge base for our users.

Responsibilities:

Collect information about the release of the features from the PO and the tech Team.
Create a prototype for upcoming features.
Give a demo to all other departments for upcoming features.
After the demo is completed, provide the answers to their questions raised during the demo in the mail. Also, we have to provide them with a prototype link of the features.
New features need to provide a user guide with a screenshot.
Also, every three months, you need to update and publish a new App, web, and admin panel User guide.

Log bugs and enhancement requests.

Create and maintain tips and tricks solutions.

Able to solve direct issues raised by the support team.

Working with another department to identify app problems and advising on the solution.

Monitor all social reviews and comments for our app and get the details of technical issues.

Thorough understanding of SDLC, specifically automated QA processes in agile development environments.

Find resolutions for common issues on your own.

Asking targeted questions to diagnose problems.

Requirement:

Proven work experience as a Technical Support Engineer or similar role.

Strong background in, and at least 2years of working in tooling of software testing.

Knowledge of Unix/Linux.

Good understanding of computer systems, mobile devices and other tech products.

Ability to provide step-by-step technical help, both written and verbal.

Ability to perform remote troubleshooting and provide clear instructions.

Should be comfortable working at night.

Competencies:

Problem-solving and multitasking skills.

Customer-oriented attitude.

Teamwork skills, because most projects require input from individuals with different roles.

Self-development skills to keep up to date with fast-changing trends.

Excellent organisational and time management.

An understanding of the latest trends and their role in a commercial environment.

Ability to focus on the problem in a high pressure situation, and prioritize the tasks in hand.

A reliable and responsible team player. Owning their task end to end and ability to prioritise the tasks in order to achieve personal and team goals.

Should be able to share the opinion and ideas openly with the team and ability to grow with the team.

Benefits:

Work at a company that stays ahead of the curve and encourages the use of cutting-edge technology.
Get to learn more about Blockchain which is a Hot in-demand skill.
Experience
Min 2 to 5 Years.

Related Posts:

Support

 

Bitcoin

 

Blockchain

 

Asset

 

Collaborate

 

Workflow

 

Build

 

Maintain

 

QA

 

Quality Assurance (QA)

 

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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