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IT Service Desk Technician

Location Columbus, United States
Posted 27-October-2021
Description

W.W. Williams is looking to hire a Service Desk Technician to join our growing team in Dublin, OH!

.This role is highly interactive and requires significant experience or ability to demonstrate excellent customer service skills*

The Service Desk Technician will work with other members of the IT Support Team to provide technical assistance and support to computer systems, hardware, and software.

Essential Duties and Responsibilities include:

Provide first and second level technical support in response to incoming IT Service Desk tickets while providing excellent customer service.Provide timely feedback, and follow through with end users in response to Service Desk requests.Troubleshoot and resolve end-user hardware, operating system, and software-related problems for both local and remote users.Install, modify and repair computer hardware and software.Ensure proper documentation of all Service Desk related activity in the Service Desk Ticketing System.Ensure proper documentation for supported hardware/software in use throughout the organization.Perform new PC imaging and setup as needed.Provide training to end users as needed.Recommend IT procedure modifications or improvements.

Experience:

Experience in a Help Desk/Customer Support role is required. The ideal candidate should have strong desktop support skills, experience supporting remote users, and excellent interpersonal skills.Candidates must be self-motivated and capable of prioritizing their tasks and requests. Reliable transportation is required as there will be some local travel involved.

Desired Skills:

Microsoft Office SuiteMicrosoft Exchange/Office 365 AdministrationActive Directory user administrationPC imaging/deploymentBasic network troubleshooting capabilitiesBilingual English/Spanish preferred but not required

Education Requirements:

Associate's degree or equivalent from two-year College or technical school.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

 
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