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Business Technology Platform and System Specialist- Remote Opportunity

Location Madison, United States
Posted 28-October-2021
Description
At American Family Insurance Claims Services, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance Claims Services is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R24540 Business Technology Platform and System Specialist- Remote Opportunity (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$66,800

Compensation Maximum:$123,200

Summary:

Job Family Summary

Leads the development and implementation of new business technology platforms and the enhancement of existing systems. Evaluates new technology and identifies systems and business data requirements. Recommends appropriate systems and technology alternatives and/or enhancements to current systems. Provides administration and support services for key business technology platforms and systems.

Maintains systems-related internal controls and ensures the integrity and completeness of source system transaction data. Prepares communications and makes presentations on system enhancements and/or alternatives. Some staff may specialize in process/robotics or report automation.

Job Description:

Job Level Summary

* Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
* Solves complex problems.
* Works independently, receives minimal guidance.
* May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives.
* Acts as a resource for colleagues with less experience.
* Level at which career may stabilize for many years or until retirement.

Primary Accountabilities

* Leverages line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects.
* Works closely with IT to identify technology opportunities and share the business vision and strategy.
* Leads ideation, conceptualization, prioritization, and initiation for future system use and enhancements.
* Works with IT to clarify business requirements where needed and assists in the development of the test strategy and plan for large and complex projects.
* Researches complex system issues and coordinates resolution.
* Researches and evaluates business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.
* Defines and approves business data requirements and controls over production interfaces.
* Creates and maintains processes, risks and internal system controls for compliance.
* Leads or participates on teams to provide on-going testing and evaluation of controls.

Specialized Knowledge and Skills Requirements

* Demonstrated experience providing customer-driven solutions, support or service.
* Basic knowledge and understanding of unit, functional, and performance testing along with testing automation.
* Demonstrated experience developing user acceptance testing plans and strategies.
* Demonstrated experience working with process workflows and processing systems.
* Solid knowledge and understanding of process management and how technology can be used to automate and improve business processes.
* Solid knowledge and understanding of project management methodologies, practices, techniques and tools.

Travel Requirements

* This position requires travel up to 10% of the time.

Working Conditions

* Ability to participate in 24x7 off hour/on call on a rotating basis.

Additional Job Information:

This role is responsible for the system support of the AuSum application. This encompasses configurations, enhancements, managing defects, define and execute test scenarios, documentation, and long-term strategy of the tool.

Experience with the following is ideal:

* AuSum experience would be a PLUS but is not required
* 3-5 years of system configuration support
* Familiar with SDLC, ITIL, Agile

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* Offer to selected candidate will be made contingent on the results of applicable background checks.
* Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
* Depending on qualifications, candidates can be considered at the Sr. Specialist or Consultant level.
* We are open to hiring candidates to work remotely (anywhere in the USA).

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contigent workers are not eligable for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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