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Senior End-User Support Engineer

Position Type Permanent
No. of opening(s) 1
Location Singapore
Posted 03-December-2021
Description
One of our MNC clients is seeking for an experienced Senior End-User Support Engineer to support users within the region and ensure the smooth day-to-day IT operations.
Skill-set Requirement
  • Diploma/ Degree in IT or Computer Engineering;
  • At least 7 years of experience in End-User Support for Desktop, Telephony and Servers (preferably Windows or Linux);
  • Able to set-up and configure Servers and software for users;
  • Experience in managing and troubleshooting Network equipment (e.g. Cisco Switches and Routers);
  • Able to manage the IT asset management records and oversee the device management process;
  • Excellent communication skills and ability to engage with stakeholders across the region.

Desirable Skills
  • Experience in ServiceNow.
Job Responsibilities
  • Ensure that the IT service and systems remain in an operational state within the defined SLA;
  • Manage the L2 IT support functions;
  • Support various business applications including the maintenance of IT assets;
  • Manage regional Servers and other End-Users devices including laptop and telephony;
  • Liaise between the Helpdesk and users in understanding the challenges and issues for rectification;
  • Maintain the tracking systems for hardware and software acquisitions;
  • Compile and oversee the asset management records.
Role Compatibility
IT Operations Management
Level Compatibility
Technical Support Engineer

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Company Details

Sciente International Pte Ltd
Sciente International Pte Ltd

 
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