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User Assistance Developer

Location Bengaluru, India
Posted 29-December-2021
Description

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SUMMARY:
We are looking for a user assistance developer to join our Customer Experience User Assistance team. The Customer Experience User Assistance team works on the SAP Commerce Cloud, SAP Marketing Cloud, SAP Cloud Data Cloud, SAP Cloud Data Platform, and SAP Cloud for Customer solutions. Your focus would be on providing user assistance for the integrations between these products and from these products to other SAP products.

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your managers agreement.

ROLE EXPECTATIONS:
Location : Bangalore
Creating user assistance (UA) deliverables (both text and multimedia) in close collaboration with the development teams, UX designers, and other stakeholders to enable users to deploy, administer, and use the SAP software
Ensuring that the UA deliverables are of high quality, adhere to standards and guidelines, and are written in appropriate style and tone for product and audience according to target group and target market
Defining terminology that is simple, consistent, and conforms to industry standards
Acting as an advocate for an excellent user experience
Proofreading and editing content for usability, readability, and linguistic correctness
Planning and coordinating the UA deliverables for a product area or project, as applicable
Participating in projects to improve UA tools, processes, and content

EXPERIENCE:
3-5 Years of experience in information development, technical writing, or content development
Experience in technical writing
Experience in working in a commercial environment
The ability to express complex technical information in a clear and precise manner
The ability to work to tight deadlines, deliver on time, and ensure high quality
Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer
A willingness to acquire extensive product knowledge and learn new skills at short notice
Excellent organizational skills

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyoneregardless of backgroundfeels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:313627 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |

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