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MAPS Application Support

Location New York, United States
Posted 29-December-2021
Description
job summary Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking an exciting permanent opportunity as an ApplicatIon Support Analyst with a top financial company or you know someone who is - we want to hear from you! Please send your most recently updated resume to victor.araromirandstadusa.com OR call Victor directly at location NEW YORK, New York job type Permanent salary 125,000 - 175,000 per year work hours 8am to 4pm education Bachelors responsibilities Job description This individual will work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support. -This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment. -This is a critical role requiring a motivated and flexible individual who must be confident in directing procedural and technical support within a Front Office Support team, and will demonstrate the ability to show resilience when faced with demanding clients. -Working closely with trading and sales desks, the individual will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. -First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly. Escalation and timely resolution of production issues, using fundamental problem management disciplines -Develop and Maintain documentation for reference as a knowledge base for training and incident mgt -The role provides an opportunity to gain a strong understanding of several FICC businesses and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn and train others. -The successful candidate has the chance to enhance capabilities of the support team and provide a leading example within the Support Environment. Defining and driving Monitoring enhancements and Technical processes are considered part of the function for this role, to ensure consistency across the applications and business lines supported. Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategictactical direction and planning input on all information technology and clientbusiness area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the clientbusiness area. Serves as a single point of contact and the escalation point between the clientbusiness area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. qualifications Experience level Experienced Minimum 6 years of experience Education Bachelors skills Technical Support For certain assignments, Covid-19 vaccination andor testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccinetesting requirements or ask your Randstad representative for more information. Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 
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