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IT App Systems - ServiceNow ITAM Team Lead

Location Dallas, United States
Posted 03-January-2022

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare Legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.


Responsible to be a resource to assist in the daily direction of a team of system analysts, including staff communication, development, planning, budgeting, and coordinating activities to ensure successful completion of assignments and optimal customer service.


-Must have a Bachelor s degree in Computer Science, Mathematics, Business Administration, or a related field.

-Must have five years of Applications experience in the relevant technology environment.

Equivalent Education and/or Experience:
-May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.


Skills or Special Abilities:
-Must be able to develop system specifications and decision flows, in the form of flow charts or equivalent techniques, from written business requirements.
-Must be able to demonstrate a solid (everyday use) working knowledge of computer products depending upon the technical environment of the position.
-Must be able to communicate both verbally and in writing with peers and senior personnel to fully understand tasks and responsibilities.
-Must be able to demonstrate critical thinking skills, with regard to system issues.
-Must demonstrate an understanding of patient data and the use of this data in a healthcare environment, as applicable.
-Must demonstrate the ability to develop system configuration/modifications from detailed specifications.
- Must be able to respond to verbal and/or written problems or requests from IT Management and external customers, with the ability to prepare evaluation or solutions to address the issue.
-Must have knowledge of products such as word processing, spreadsheets and management of database tables in a PC environment.
-May be subject to temporary reassignments to other managers, supervisors, teams and/or projects based upon the needs or priorities of the department.
-Must have a working knowledge of assigned departmental and division operations including policies, personnel and budget management.
-Must have effective verbal and written communication skills in working with a diverse group of analysts, managers, administrators, and external customers.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

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Winner of
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Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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