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Senior Program Manager, LM

Location Hyderabad, India
Posted 17-June-2022
Description
Are you interested in innovating to deliver an excellent level of service to Amazons Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.

Responsibilities:
Build medium complexity Data models to prioritize sellers that our account management teams can contact. Work incorporates Data Science best practices, data management fundamentals, and analysis principles.
Have a good understanding of the relevant data lineage: including sources of data; how metrics are aggregated; and how the resulting Machine Learning models are consumed, interpreted and acted upon by the business.
Knowledgeable in a variety of strategies for querying, processing, persisting, analyzing and presenting data. Proficient in SQL. Maintain and refine straightforward ETL. Create and populate data structures using one or more schema definition languages (e.g. DDL, SDL). Write secure, stable, testable, maintainable code with minimal defects.
Good understanding of Machine Learning concepts. Tracking and reporting performance using appropriate metrics. Achieve productivity and AM satisfaction targets.
Audit, monitor, and review business performance for your accounts, updating your plans to make sure actions remain optimal to deliver shared goals
Recommend and make improvements to team processes, metrics, internal tools, SOPs, and other workflows


Key job responsibilities
You assume responsibility for the code, queries, reports and analyses you inherit or produce. You get your analyses and code reviewed. You test your code by validating outputs against source data, business logic, and related metrics. You classify, store, and handle data in accordance with Amazon policies. You clearly document your solutions to ensure ease of use and interpretation, as well as maintainability by others. You partner effectively with peer Data Scientists, BIEs and others in your team. You are able to troubleshoot, research root causes, propose solutions, and either take ownership for their resolution or ensure a clear hand-off to the right owner. You participate in team design, scoping, and prioritization discussions.

Basic qualifications

(Must have) Ability to work with IT systems, understanding of Data Science, Machine Learning and SQL. Advanced computer literacy in MS Office suits especially MS excel (can work as internal Data Scientist for team)
7years of experience in handling live projects using the above tools
Bachelors degree required, MBA is a plus
Experience in an analytical, results-oriented environment with external customer interaction
Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
(Must have) Ability to work with IT systems, understanding of Data Science concepts, SQL. Advanced computer literacy in MS Office suits especially MS excel (can work as internal BA/BIE for team)
Interest/prior experience in e-Commerce/Online business
Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience
Attention to detail and high capability to work on different projects in parallel
Creative and analytical problem solver with a passion for operational excellence
Preferred qualifications

E-Commerce experience preferred
Previous responsibility for Machine Learning model development, strategic development is desirable
Experience on Python, Sql
Experience of working on projects with global stakeholders

Key job responsibilities
1. You assume responsibility for the code, queries, reports and analyses you inherit or produce.
2. You get your analyses and code reviewed. You test your code by validating outputs against source data, business logic, and related metrics.
3. You classify, store, and handle data in accordance with Amazon policies. You clearly document your solutions to ensure ease of use and interpretation, as well as maintainability by others.
4. You partner effectively with peer Data Scientists, BIEs and others in your team.
5. You are able to troubleshoot, research root causes, propose solutions, and either take ownership for their resolution or ensure a clear hand-off to the right owner.
6. You participate in team design, scoping, and prioritization discussions.


BASIC QUALIFICATIONS

5years of experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
5years of experience working cross functionally with tech and non-tech teams
5years of experience delivering cross functional projects


Basic qualifications
1. Excellent communication skills in written and oral English with the ability to face stakeholders and partners in a professional and mature manner.
2. Demonstrated ability to build, develop, direct, and manage a group of people.
3. Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations.
4. Ability to adapt well to changing circumstances, direction, and strategy.
5. Ability to manage conflicting priorities - capability to work on several projects in parallel.
6. Ability to handle complex and ambiguous scenarios.
7. Ability to effectively and efficiently complete difficult goals or assignments.
8. Ability to organize, prioritize and schedule work assignments.
9. Advanced computer literacy in Microsoft Office (especially MS Excel).
10. Ability to work with IT systems, understand and work with SQL/DW.


PREFERRED QUALIFICATIONS Preferred qualifications

1. Overall experience of 10yrs with a top-tier B.Tech/M.Tech or M.B.A from top tier B-school having 7 yrs of relevant people/process management experience.
2. 5years of experience in Operations management in the consumer Internet space.
3. 3years of experience working directly with technical teams. Ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical employees. Comfort in rolling up sleeves to perform quantitative analysis and reach sound conclusions.
4. Knowledge of Data Science best practices and SQL
5. Basic knowledge of at least one Object Oriented Programming languages is preferred (Java, C#, Python, PHP). Data extraction skills through SQL or other means.


Job details

IN, TS, Hyderabad


Project/Programme/Product Management--NON-TECH
Experience
Min 10 to 13 Years.

 
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