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Senior Associate, Open Account Trade Digitization Specialist

Location Singapore, Singapore
Posted 17-June-2022
Description
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

IBG Operations - Regional Trade is looking for self-motivated individual to be part of the Open Account Trade Team, responsible for driving Trade Digitization agenda and contributing to improve end to end customer journey and employee journeys.

Responsibilities

Be a core member of the Regional IBG Ops projects for OAT Products and Ecosystems/Platforms partnership from inception, planning, information gathering and implementation.
Be a Core SME/Expert on Trade related products and Channels and support the Regional Operations and business group for Change implementation.
To participate in project cadence meetings with business owners from GTS and IBG, country operations teams to understand business requirements and operational processes.
To analyse the business requirements and prepare user stories for operations processes digitization.
To work in partnership with country operations team, GTS, IBG RMs, and technology team on solutioning and operationalization.
To coordinate with country operations team and regional test teams for test plan preparation and functional testing to ensure user requirements are fulfilled.
To prepare training material and conduct training sessions to country operations as part of the project operationalization activities.
To perform data analysis via data dashboard to track digital adoption, improvements, and to identify exceptions and opportunities for further improvements in OAT journeys and dial up STP rate.

Requirements

More than 5 years and strong project management experience with a proven track record (waterfall or agile model).
Have knowledge on Trade systems and experience as system end user will be advantageous.
Have proven experience in requirements gathering, functional testing and conducting training to end-user.
Expertise in analysing customer requirements and translating the same into user stories, test strategy and test cases.
Independent, meticulous worker with ability to slice and dice problem, structure his/her work, be creative and think out-of-the-box.
Possess strong written and verbal communications skills.
Demonstrates good work ethics and is able to adapt to changes and is able to deliver within tight timelines.
Highly detail oriented, organized and organizationally agile individual preferred.
Ability to operate self-sufficiently under strategic direction.
Willingness to adapt to dynamic circumstances.
Expert with Word, Excel, Microsoft Project, PowerPoint and others project tools.
Experience
Min 5 to 8 Years.

 
Awards & Accolades for MyTechLogy
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Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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