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Lead Systems Engineer (Server/VDI Infrastructure)

Location Columbia, United States
Posted 30-June-2022
Resp & Qualifications


CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic regions largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the companys COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the companys core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.
Women make up around 70% of CareFirsts employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.
As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $65 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The companys employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes. The companys continued efforts to reinvest in community health care programs has repeatedly earned CareFirst regional accolades as a leading corporate philanthropist, including the No. 2 and No. 7 spots on the Baltimore Business Journal and Washington Business Journals 2019 list of top corporate givers, respectively.

Defines, designs and develops system requirements for the VMware VDI platform. Performs trade-off analysis of performance, life-cycle cost, risk, producibility, and other system or program requirements. Assesses architecture and current hardware limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems design.

Installs, tunes, upgrades, troubleshoots, and maintains all computer systems relevant to the supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery strategy and networking configuration.Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services, and support the root cause analysisEvaluates new systems by performing in-depth tests, including end-user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develop system automation and system integration of business processes.Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Acts as a mentor for junior and senior team members.

Leads a team utilizing a matrix management system.


Education Level: Bachelors Degree inInformation Technology or Computer Science OR inlieu of a Bachelors degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:
ITIL Foundations v3within 180 Days
VMware VCP

Experience: 8 years proven success overseeing the design, development, and implementation of software systems and applications.

Preferred Qualifications:

Primary Technical Skills Required:
Demonstrated experience with VMware products and technologies (vSphere, vSAN, NSX, Horizon, App Volumes and Dynamic Environment Manager) with heavy emphasis on vSphere infrastructure.Demonstrated server / host datacenter hardware experience in support of virtualized environments.Demonstrated experience installing and operating VMware VDI in an enterprise setting.Demonstrated experience in the creation, securing, and operation of application presentation environments centered around RDSH technologies.Demonstrated experience in application layering technologies.Demonstrated experience with software installation / deployment in support of persistent and non-persistent virtualized endpoints.Experience managing and securing Microsoft Windows Server.Experience with Windows Failover Clustering and SQL Always On administration.Experience developing, optimizing, and hardening desktop and server master images.Experience configuring Microsoft Group Policy for VDI/RDSH environments.Experience with scripting (PowerShell, Python, etc.) in support of virtual desktop / server environments.Understanding of block and file-based storage system concepts.Understanding of layer 2/3 networking technologies and concepts.Understanding of the user logon process in VDI and Windows with experience in configuration and management of user profiles in shared and non-persistent environments.
Other Required Capabilities:
Capability and willingness to support datacenter server infrastructure, onsite, at the following locations:Columbia, MDRichmond, VAAshburn, VA
Secondary Desired Skills:
Prior experience creating documentation for server / virtualization environments.Ability to work with little or no supervision.Ability to define and refine server virtualization requirements for customer requests.Ability to interact with customers and external teams to gather critical information.Prior experience with storage-area-network based replication products and technologies.Prior experience deploying backup and recovery products.Ability to troubleshoot user performance issues through logs and metrics.Ability to create dashboards in vROps and/or ControlUp.
Knowledge, Skills and Abilities (KSAs)
Proficient in Microsoft Office applications.Ability to collaborate to solve technical problems across teams.Excellent communication skills both written and verbal.Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Travel Requirements
Estimate Amount: Occasional datacenter visits in Ashburn/Richmond, VA and Columbia, MD.


Department:EUS Engineering

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship


Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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