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C2H - Tech Delivery Manager (Lead, ServiceNow, prod operational support, Agile delivery) - Remote

Location Eden Prairie, United States
Posted 30-June-2022
Description
Description:
What is the specific title of the position? Technical Delivery Manager

Work location? Onsite

Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 8-5 CST

Please provide a summary of the project/initiative that this candidate will be working on? Technical Delivery Manager for client Enterprise Issue Management.

Please describe the team the candidate will be working with - how many members? Will work along side another TDM, as well as a Delivery Lead, Scrum Masters, and RTEs

What is the break-down of the team s skill sets (ex: 1 PM 4 Developers etc.)? Scrum teams they will over see consist of 3 Dev Engineers and 2 SDET Engineers

What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? ServiceNow engineering experience, along with leadership experience.

What skills/attributes are preferred (what will set a candidate apart)? ServiceNow engineering experience

What will the interview process look like? (Video phone or in person? How many rounds? How technical will the interviews be?) 1-2 Rounds of video. 1 Technical interview, 1 surrounding leadership

What does the ideal candidate background look like (ex: healthcare specific background, etc.)? We want to be as specific as possible with our firms so they can find the type of candidate youre looking for.
a. ServiceNow engineering experience (3+ years)
b. 1+ years in a leadership position
c. Agile delivery experience

Of the required skills listed, which would you consider the top 3? Please list your expectations regarding years of experience for each requirement.
a. 7+ years of professional IT experience
b. 3+ years of ServiceNow engineering experience
1+ years experience as a lead software engineer, delivery lead, technical delivery manager, or combination of any

What experience will set candidates apart from one another?
a. ServiceNow engineering

Are you open to candidates that would need to be 100% remote for the duration of the engagement?
a. yes

Are you open to candidates that cannot convert to FTE without sponsorship?
a. no

Responsibilities
Provide leadership, support, and management to multiple software engineering teams, and oversee technology delivery for multiple scrum teams; accountable for software delivery
Be a key ServiceNow SME in order to provide solutions and best practices for engineering team delivery of capability partner roadmaps
Accountable for seeing that engineering team delivers on business capability commitments
Serve as a leader in agile software delivery and DevOps engineering culture practices; work with engineering leads, delivery leads, and product team to ensure agile delivery and DevOps best practices are established and followed on the program (e.g. test automation, 2-week agile release cycle
Drive innovation, automation, and quality across all technology delivery teams
Ensure IT operations best practices are established, including (but not limited to) site reliability engineering practices, proactive monitoring, incident management rotation, CI/CD, and release compliance automation
Understand and apply strategic priorities across both business and technology
Partner with business and capability/product team to make product decisions and prioritize roadmap
Collaborate across technology and business teams on key strategic integrations and deliverables. This will include collaborating effectively in a cross-functional team of engineers, tech leads, architects, product owners, and quality assurance team.
Work with the SerivceNow vendor team and other key client stakeholders within IT and the business
Develop leaders within the engineering team; establish an effective agile organizational structure

Required Qualifications
Undergraduate degree or equivalent experience
IT leadership experience
7+ years of professional IT experience
3+ years of ServiceNow engineering experience
1+ years experience as a lead software engineer, delivery lead, technical delivery manager, or combination of any
1+ year of production operational support
Agile delivery experience
Solid understanding of software engineering best practices and process; design patterns, algorithms, data structures, schemas and queries, system design, unit testing, and code review
Experience working directly with business and technology leaders
Solid oral and written communication and presentation skills

Preferred Qualifications
Refined human relations skills to effectively interact with leadership and management, peers, business partners and vendors
DevOps engineering experience
Skilled at systems, creative, critical and analytical thinking, decision making, and problem solving
Experience with:
o Javascript
o Angular JS
o JQuery, node. Js, Bootstrap
o Snowflake or other data warehousing solutions
o Jenkins or other CI/CD tools
o Kafka streaming technologies

 
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