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Technology Business Systems Consultant

Location Hyderabad, India
Posted 03-July-2022
Description
About the Role
This role will provide comprehensive support to Gateway customers and the lines of business whose customers are being onboarded. Successful candidates will have a proven track record of exceptional customer service, a desire to pro-actively lead individuals (both internal and external) through the onboarding process, and the ability to effectively partner and collaborate with multiple cross-functional teams.


Responsibilities
As a key member of the team, your responsibilities will include:

Managing a portfolio of APIs and tracking the progress of all associated customer onboardings.
Providing a comprehensive service experience which entails attending customer meetings, completing customer setups, and communicating progress.
Consulting with clients and serving as a singular point of contact throughout the customer onboarding process.
Proactively guiding internal partners through the process including assisting in the navigation of the access request system.


Essential Qualifications

7years of client service experience working with high value customers and/or large organization


Desired Skills:

2year of working experience with MASL certificates and any CRM tool.
2year of experience provisioning customers to a Mediation Database
Basic knowledge on APIs
Technical background or experience with complex applications
Experience in one or a combination of the following: internet based systems, intranet based business systems, or e-business consulting
Excellent verbal, written, and interpersonal communication skills
Experience interfacing directly with external customers
Excellent organizational skills, detail-oriented, self-starter, and ability to multitask to meet defined deadlines in a dynamic, fast-paced environment
Ability to effectively interact and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

Demonstrated analytic skills and experience solving business problems
Experience
Min 7 to 10 Years.

 
Awards & Accolades for MyTechLogy
Winner of
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Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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