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Manager, Technical Support

Location Bengaluru, India
Posted 03-July-2022
A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, youll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and unleash your potential.

Informatica is currently looking for a Technical Support Manager, with experience in Informatica products, to join our team in Bangalore, India.

Job Summary

Informatica Global Customer Support, is a team of more than 500 dedicated support personnel providing award-winning support from centers in North and South America, Asia, and Europe. We take great pride and strength in ensuring the success of our customers and partners. As a Technical Support Manager, you will be responsible for ensuring our customers success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the global Informatica Support team, Customer Success, R&D, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers. In the role of Support Manager, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Support Manager you must have strong technical, communication, collaboration, and leadership skills.

Technology Youll Use:

Good technical and/or functional knowledge of Enterprise Software, SaaS Applications, Data Integration and Data Management Systems.
Experience in a public ERP environment such as SAP R/3, SAP Hana, SAP BW, SAP NetWeaver, Amazon Redshift, Salesforce, etc; additionally, experience with databases in highly desirable

Your Responsibilities Manage a team of Technical Support Engineers who provide advice, solutions, and resolution support to our customers on Informatica products.
Manage all aspects of the team from hiring, motivation, career development, team performance, mentoring and feedback.
Directly engage with our customers to ensure the highest levels of success through escalation management, survey follow up or guidance on best support practices.
Foster an environment for knowledge sharing across functions/teams.
Collaborates with other Informatica teams globally for enhanced customer support.

Key Essentials

A Bachelors or Masters degree in Computer Science or related technical field.
12years of industry experience of supporting mission critical software components.
Prior Support Manager experience, ideally having a Power Center with SAP or Salesforce based experience.
Leadership skills to manage, mentor, and influence the work of others within the functional area.
Excellent Technical expertise on Data Warehousing, Data Integration, Database Concepts & Informatica PowerCenter
Experience with any ERP systems like SAP, Salesforce, or any Informatica Cloud Ecosystems
Experience in JAVA, Oracle, MSSQL Server and/or DB2
Need some exposer on Unix/ Linux
Problem-solver who demonstrates good judgment when handling ambiguity.
Utilize information tools, training and experience to provide high level of customer satisfaction
Good hands on skills on any of reporting tools like Tableau, Microstrategy.
A can-do attitude with a relentless focus on the success of our customers.
High degree of analytical and problem-solving abilities
Time and project management skills.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Excellent communication skills at all levels of the organization.
Excellent written and verbal communication in English.
Min 12 to 15 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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