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Engineer II

Location Bengaluru, India
Posted 06-July-2022

You Lead the Way. Weve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possibleand were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, well support you with an open environment and learning culture to grow your career.

As a Site Reliability Engineer, you will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You will provide consultation and strategic recommendations by quickly assessing and remediating complex application platform availability issues. Additionally, you will be responsible for implementing tracing, monitoring, tooling solutions to improve the performance and availability of our Web applications

Key Responsibilities:
Collaborate with high-performing teams and individuals to accomplish common goals
Effectively prioritise in a highly dynamic work environment that includes a global focus
Build monitoring and alerting tools to help SRE and Operations teams to quickly pinpoint, isolate and resolve issues related to infrastructure, platform services and applications
Produce weekly, monthly and quarterly uptime and status reports for production and critical internal infrastructure and application
Act as first line of defence for the development team analysing the outages, driving the RCAs and subsequently bringing the required product enhancements from the RCAs

Minimum Qualifications:
Experience supporting a 24/7 enterprise environment with on-call responsibilities for production support with shift covering India timezone.
Relevant Experience: 2 Years - 5 Years
Financial Services background or experience is preferred
Hands on experience with cloud deployment CICD Pipeline
Proficiency in at least one software language such as Python, Go, Java, Java Scripts etc
Knowledge of application ops analysis tools such as Splunk, Dynatrace, Grafana, Prometheus, Elasticsearch , Kibana , Adobe Analytics, Tealeaf etc
Experience with scripting languages like Python, Perl , bash etc
Experience with Docker Container based deployment and service orchestration using Kubernetes
Good understanding of Infrastructure, Virtualisation, Containers, Network, Storage, Monitoring tools, Logging analytic tools, Firewalls Security policies
Knowledge of network rules creation, load balancer configurations, network packet analysis and network protocols
Knowledge of Databases like DB2, Oracle,Mongo DB, Redis DB
Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
Exposure to ITIL processes is preferred

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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