At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possibleand were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, well support you with an open environment and learning culture to grow your career.
As a Site Reliability Engineer, you will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. You will provide consultation and strategic recommendations by quickly assessing and remediating complex application platform availability issues. Additionally, you will be responsible for implementing tracing, monitoring, tooling solutions to improve the performance and availability of our Web applications
Key Responsibilities: Collaborate with high-performing teams and individuals to accomplish common goals Effectively prioritise in a highly dynamic work environment that includes a global focus Build monitoring and alerting tools to help SRE and Operations teams to quickly pinpoint, isolate and resolve issues related to infrastructure, platform services and applications Produce weekly, monthly and quarterly uptime and status reports for production and critical internal infrastructure and application Act as first line of defence for the development team analysing the outages, driving the RCAs and subsequently bringing the required product enhancements from the RCAs
Minimum Qualifications: Experience supporting a 24/7 enterprise environment with on-call responsibilities for production support with shift covering India timezone. Relevant Experience: 2 Years - 5 Years Financial Services background or experience is preferred Hands on experience with cloud deployment CICD Pipeline Proficiency in at least one software language such as Python, Go, Java, Java Scripts etc Knowledge of application ops analysis tools such as Splunk, Dynatrace, Grafana, Prometheus, Elasticsearch , Kibana , Adobe Analytics, Tealeaf etc Experience with scripting languages like Python, Perl , bash etc Experience with Docker Container based deployment and service orchestration using Kubernetes Good understanding of Infrastructure, Virtualisation, Containers, Network, Storage, Monitoring tools, Logging analytic tools, Firewalls Security policies Knowledge of network rules creation, load balancer configurations, network packet analysis and network protocols Knowledge of Databases like DB2, Oracle,Mongo DB, Redis DB Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving Exposure to ITIL processes is preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.