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General Incident Management Access Management General L1 Support Avance Technical Support Answer Technical Support contacts and escalating to other support groups. Provide Support based on email generated requests. Document troubleshooting steps and detail descriptions Strong Written communication s...
1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2. Perform first level and second level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work inst...
About the RoleThis position within the PEGA Production Support team is responsible for researching and responding to problem tickets assigned to PEGA; monitoring, researching and responding to questions received in the PEGA Production Support mailbox.ResponsibilitiesDuties for this position include ...
Role: Assist in troubleshoot and resolving incidents and problems on the supported application. Monitor and maintain system health and performance. Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise). Participate in improving our monitoring and alerting tools f...
Market About Enterprise Global ServicesEnterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargos business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in ...
Experience: 2+ years in technical platforms support with bachelors degree (preferably in Computer science) Proficient in diagnosis, responding to technical queries Provide training to Associates / Agents and inputs to SOPs Perform Quality testing on issues resolved by Associate/peer Lead associate...
Primary Purpose of Position:Provide customer service and frontline support for clients subscribing to Charles Rivers suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.Essential Functions: Perform frontline technical support as part of a global te...
Job Description Provide a structured governing project management bodyProvide a central repository for all projects and project informationProvide a centralized management structure for all project management functionsProvide project portfolio reporting capabilitiesOutline a well-defined project ma...
Primary Purpose of Position:Provide customer service and frontline support for clients subscribing to Charles Rivers suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.Essential Functions: Perform frontline technical support as part of a global te...
Experience in call centre job as the candidate will need to respond to calls from store associates who are not tech savvy Fluent in English and be able to comprehend and respond to callers with North American Accent Should be capable of handling L1 support tickets for Resetting Passwords, Unlocking/...
