5 IMPORTANT FEATURES TO CONSIDER BEFORE CHOOSING A CALL... | Voiptech on 22 May 18

A call center software generally means that a software which is used to manage call ...

How confluence of cloud, UC and data-driven insights ne... | Dana on 29 June 17

The next BriefingsDirect customer experience insights discussion explores how Contact ...

The Changing Dynamics Of Call Centers And Where Call Ce... | Samarpita on 25 April 17

Newer technology and automation tools are making their presence felt in call centers. ...

Think About Before You Finalize—5 Cloud Call Center S... | Denisef on 05 August 16

Do you have a small, medium or large business, representatives you hire are less ...

IT Strategy & Management

The role of technology in an ecommerce business | Satyajit on 13 June 19

It is obvious that in e-commerce technology plays an important role since the ...

Making the Case for a Career in IT | Jesse on 21 March 19

Whether you’re a college student looking to get started in a promising career ...

5 Tips For Technology Consultants To Deliver Better Bus... | Jamie on 16 January 19

Being a successful technology consultant requires being committed to your clients’ ...

Why Outsource Software Development? | Adam on 09 November 18

We use software in our everyday business routines whether it’s tracking our working ...

Ways to Search for a New Job | Tracy on 27 September 18

It's banality, yet evident: Finding a job is a full-time job. Regardless of whether ...

How data analytics-rich business networks help close th... | Dana on 12 September 18

The next BriefingsDirect thought leadership discussion explores how intelligence gleaned ...

IT Career Development Platform