This Course has lectures about ITIL (Information Technology Infrastructure Library) which is very useful for students who aspire their career in the booming ITIL Infrastructure Domain.
It covers everything you need to know in order to pass the ITIL Foundation exam. However, we also recognise that many people simply want to understand the ITIL concepts without necessarily taking the exam itself.
Section 1: An overview that introduces the basic concepts of Service Management and good practice, the ITIL framework, the Service Lifecycle and some of the key ITIL concepts such as processes and functions.
Section 2: A view of each of the ﬁve stages of the lifecycle from Service Strategy to Continual Service Improvement. Each lecture contains an easy-to-read summary of the core elements of that part of the lifecycle.
Section 3: The core of the course with a lecture describing each of the ITIL processes and functions are Easy, Simple and Powerful to learn and take up the ITIL Certifications.
The Quiz at the last section helps students to gain more confidence in giving the ITIL Certifications.